Description

Do you have a passion for food, love providing top level customer service and enjoy working in a fast-paced environment? Since our employees are also owners, they care deeply about providing high quality service to each and every customer. Our mission as an employee owned company is to offer quality food choices to the communities we serve, support local farmers and producers, and develop and reinvest in our employee owners. Apply today and begin your ownership journey!

FRONT-END MANAGER

PURPOSE STATEMENT: To manage the front-end to ensure quick, efficient customer service, while maintaining optimum store conditions.

SIGNIFICANT JOB RESPONSIBILITIES:

1. To greet/supervise the greeting of customers, response to customer questions/requests/complaints and explaining of store policies in a courteous manner.
2. To initiate and/or make recommendations regarding the hiring, firing, discipline, promotion and evaluation of all front-end personnel. To orient/train all new front-end associates and retrain when necessary.
3. To develop, with approval of the store manager, a weekly labor schedule for all front-end employees.
4. To greet/supervise the greeting of customers, response to customer questions/requests/complaints and explaining of store policies in a courteous manner.
5. To monitor front-end service and call for additional front-end help and/or open express lanes when necessary.
6. To get change for cashiers and to approve checks, as well as refunds and voids.
7. To supervise/perform checkout and proper bagging of customer purchases, including movement of bagged purchases from store to customer car.
8. To supervise/perform: 1) return of "go backs" to their location in the case/shelf; 2) refill of bag-stand areas; 3) collection of carts from parking lot.
9. To ensure that store opening and closing accounting procedures are followed.
10. To ensure that: 1) front-end personnel are aware of new produce items, policies, procedures, rules, etc.; 2) pricing coordinator is notified of all not-in-files and price discrepancies; 3) change drawers are always locked and replenished when needed.
11. To prevent loss of money and merchandise by ensuring that cashiers remove items from the bottom of the cart, handle products carefully and complete price-checks on not-on-file items. To correctly identify produce, accurately count money, and use store procedures for the acceptance of coupons, EBT, credit/debit cards, charge sales and checks.
12. To monitor cashier: 1) accuracy, speed and productivity; 2) over & shorts; 3) courtesy and friendliness; 4) adherence to dress code.
13. To check case and cooler temperatures up to 4 times daily, utilizing the time keeping system to record these checks.
14. To perform miscellaneous tasks assigned by the store manager, substituting for absent workers and performing any additional tasks necessary to provide products and services to customers.

Qualifications

REQUIRED:

1. Able to give/receive complex verbal instructions/descriptions to/from supervisors/co-workers/employees concerning store/department policy/procedures and use of equipment.
2. A stable work and educational history.
3. Basic mathematical ability (add, subtract, multiply, divide). Able to count and verify customer change, checks, WIC, size/count, and coupons.
4. Able to bag customer purchases so that product will stack without damage (spatial relationship).
5. The ability to read and write English; able to perceive instructions, merchandise labels, warehouse order codes, numbers, reports, printed paper and forms.
6. Make judgments concerning employee scheduling, order of product/supplies, hiring/supervision of employees, merchandising plans, operational policies and procedures and the sales/promotion of merchandise.
7. Good interpersonal communications.

PREFERRED:

1. High school diploma or equivalent.
2. Prior cashier experience.
3. Prior supervisory experience.

TASKS OF THE JOB –This position generally involves:

1. Mobility:

• Move while conducting training and orientation of front-end personnel, approximately 25 yards.

1. The front-end manager will perform the same tasks of the job as the cashier while substituting as part of the work crew or as part of the training program for new employees. (See Food Clerk Cashier Job Description.)
2. Work on tile or concrete for a maximum of 8 hours in duration.
3. Perceive bag stands, cases, case-cutter edge, case strips, shelf location, product size/description/quality, customers, shelf tags, labels on products, stocking carts, debris on floor, aisle markers, and signs.
4. Perceive color difference on product and product labels.
5. Perceive cleaning/maintenance equipment and bag stands.
6. Perceive merchandise, customers, scanner light, amount tender, cash, checks, WIC vouchers, coupons, shelf tags, and signs.
7. Communicate with and respond to customer, vendor and co-worker questions.
8. Respond to and use the intercom/phone system.
9. Read labels, signs, equipment and chemical-warning labels, tags, ads, checks, WIC vouchers, numbers, and cash register keys.
10. Read case labels/case strips, signs, tags, shelf signs, numbers and aisle markers, department forms, employment forms, operational forms and reports.

WORK ENVIRONMENT:

Inside work with extreme variations in temperature, dust, humidity from entrance/door.