Description

JOB DESCRIPTION
PROGRAM DIRECTOR | (Roving 7 Sites)
Salary Range: $83,520 - $92,000 annually

WHO WE ARE

HomeRise believes that home has the power to stabilize a person’s life. Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we’re building a new future for our neighborhoods and the city we love.

BENEFITS

HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages of working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service, and a 45-minute paid lunch period per shift.

POSITION OVERVIEW

HomeRise seeks a creative, systems-oriented, and highly skilled professional and practitioner to provide direction and oversight to a portion of HomeRise’s Resident Services Department, comprised of staff members who provide supportive and clinical services to individuals and families formerly experiencing homelessness residing in supportive housing sites in San Francisco. The Program Director (PD) will supervise the on-site Services teams, develop and implement programing, manage third party relations, build positive relations with neighborhood organizations, monitor site budgets, contract management, complete reports, supervise and train staff, and provide crisis management.

Reporting to the Director of Resident Services (DRS), the ideal candidate has a proven track record of managing organizational change, in-depth knowledge of evidence-based practices to serve individuals and families in Housing First and Harm Reduction models and has demonstrated success in increasing stability through trauma-informed and engaging skills-based programming. Using evidence-based practices, HomeRise welcomes residents into their new homes, while encouraging greater self-sufficiency across three drivers: Housing, Income, and Resourcefulness. HomeRise’s Case Management Model uses data to understand residents’ experiences and includes intensive retention services; strength-based case management support and service planning; mental health, substance use and crisis intervention services; information and referral; and resident empowerment/community development for residents.

ESSENTIAL FUNCTIONS

Site Based Leadership

• Direct and guide the overall delivery of building-based services for residents at approximately eight supportive housing sites, including case management, community-building, and on-site behavioral health services. This role consists of managing current portfolio as a Resident Services Manager and adding Interim Program Director (PD) responsibilities of a Single Adult Portfolio.
• Support departmental strategic planning, program development, professional development, goal-setting, and performance management of services team, demonstrating leadership that engenders trust, respect, and staff accountability for high levels of performance and achievement of measurable outcomes. PD will also work with other Program Directors (PD) to coordinate delivery of RSD Dashboards and other program initiatives, and attend leadership functions as needed, such as RSDLT and HR meetings.
• Work collaboratively with the HomeRise property management and/or 3rd party property management provider to assist the site remaining fully occupied and in compliance with various local, state, and federal programs.
• Maintain a creative, inclusive, and cooperative environment for staff and use a constructive process in dealing with problems, decisions, and policy-making that respects the rights of staff and residents.
• Responsible for adherence to all budgets and grant outcomes in accordance with HomeRise’s mission, culture, and strategic plan, including coordination with finance and grants management staff to ensure compliance and quality, timely reporting.

Department and Agency Leadership and Collaboration

• In partnership with other department leaders, implement and maintain consistent and clear departmental operation policies and procedures, operational manual, and other departmental documentation tools. PD will join RSDLT meetings and participate in misc. projects involving departmental changes and advancements.
• In collaboration with the DRS and other agency leadership, responsible for the development, implementation, and oversight of program evaluation, performance management, and outcomes tracking for resident services.
• Collaborate with the Housing Operations Supervisors to ensure achievement of agency goals and objectives related to building operations and cross-departmental coordination; in collaboration with DRS, provide coordination with 3^rd party providers and community/referral partners serving residents at HomeRise -owned sites, ensuring alignment with HomeRise’s service philosophy and standards of quality.
• Maintain positive, cooperative relationships with funders including government sources, private foundations, and corporate partners; ensure completion of all reporting requirements.
• Represent HomeRise at local community events, alliance meetings with partners, and at conferences and forums.
• Must be available for after-hours emergencies; evenings, weekends and on-call coverage required.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITY

• Approximately 2 Resident Services Managers and 1 Clinical Team Manager-OT/Clinical Case Management

POSITION DETAILS

• Location: Zygmunt Arendt Apartments, Rachel Townsend Apartments, Jazzie Collins Apartments, San Cristina, Iroquois, William Penn, Arnette Watson- San Francisco, CA
• Status: Full-Time / Exempt
• Schedule: Generally M-F 9:00 AM -5:00 PM
• Reports to: Director of Resident Services

Qualifications

• Bachelor’s degree in a behavioral science (social work, psychology, clinical psychology) or 10 years of relevant work experience required.
• MA/MS degree in Social Work or related field is highly preferred; LCSW or MFT strongly preferred.
• Minimum of 5 years demonstrated experience in clinical, supportive housing service provision, or similar communities including mental health or substance use, harm reduction models, and outcomes-focused service delivery approaches (preferred experience with SF services and programs). Experiences can be paid or volunteer.
• Demonstrated experience supervising middle management and supervisory staff: At least 3 years proven leadership and hands-on experience training and managing staff and complex programmatic functions with strong clinical assessment and crisis management skills.
• Knowledge and ability to develop and monitor budgets with multiple programs and sources, manage government contracts and foundation grants, and interact effectively with outside agencies, government officials and contract monitoring staff.
• Results-oriented, highly organized, very detail-oriented, proactive, resourceful, able to manage multiple high-level projects with strict timetables, and have solid administrative follow-through while working in a fast-paced environment.
• Excellent interpersonal and business communication skills, both written and verbal and strict adherence to confidentiality.
• Excellent computer skills (including Outlook, MS Word, Excel, Salesforce or other cloud based database).
• Demonstrated commitment to working with people who have experienced homelessness and support for HomeRise’s mission and culture required.
• Ability to work within a very diverse workplace and environment.
• Demonstrated commitment to social justice and advocacy.
• Ability to speak Spanish or another language spoken by HomeRise residents/participants a plus.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.

EQUAL OPPORTUNITY EMPLOYER

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.