HomeSmart by HomeServe has served homeowners in Colorado for decades. Our team of talented, experienced and continuously trained employees specializes in residential HVAC services. HomeSmart is now part of HomeServe North America, a Brookfield Infrastructure Group portfolio company. HomeServe is a leading provider of home repair solutions that serves nearly five million customers across the U.S. and Canada. At our certified Great Place to Work company, we value honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. At HomeSmart by HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. No matter your role here, you’re part of a growing team that’s working to make home repairs and improvements easy.

Position Overview:

The Customer Service Rep is responsible for providing world class customer service. Primary responsibility is to answer inbound phone calls, handle customer inquiries both over the phone and by email and scheduling appointments. Providing product and service information. Strive to achieve goals using company strategies and technology.

Responsibilities:

• Handle a high volume of customer claims calls and verify coverage in accordance with our guaranteed standards of service and contract coverage.
• Work with customers throughout North America in a call center environment to troubleshoot and isolate problems.
• Write and respond to customer and contractor correspondence and interoffice communications in a professional and concise manner.
• Build excellent customer relations and use good judgment in dealing with our customers in all situations.
• Assist in retaining the customer base and contract renewals by providing exceptional customer service during every contact.
• Data entry to include general customer account information and actions taken during customer calls.
• Provide feedback to management regarding customer comments as a basis to develop ideas for improved services, processes, and procedures.

Job Requirements:

• High school diploma preferred or equivalent work experience
• Experience working in customer service over the phone preferred
• Computer literate including MS Office or equivalent preferred
• Must be able to work weekdays during office hours of 7:00 am – 6:00 PM
• HVAC experience is a plus
• Dispatch experience a plus
• Excellent verbal and written communication skills
• Well organized, with good attention to detail
• Good judgment and problem-solving skills
• Flexible, proactive, and self-motivated

In return, we offer:

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team-oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

HomeServe is an equal opportunity employer

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