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Salary Range : $23.27 - $34.90
$23.27 - $34.90
Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and / or equity awards. )
Posting Date : August 1, 2024
August 1, 2024
Benefits* worth writing home about :
EO / AA Employer including Vets and Disabled.
Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.
Job Description Summary :
POSITION SUMMARY : Serves in a leadership capacity to assist branch manager in motivating and supporting Customer Service Representative (CSR) staff to participation in branch sales efforts, exemplary customer service, and sound branch operations.
In conjunction with Branch Manager : Responsible for scheduling, supervising and coaching Customer Service Representative (CSR) staff, managing paying, receiving and new account operations, and ensuring branch regulatory compliance.
Models exemplary sales and service skills and coaches team to explore customer needs and sell appropriate bank products and services, including referrals to other business units.
May provide remote approvals for overrides to other branch locations. Resolves customer issues. Actively interacts with internal support areas.
Job Details :
ESSENTIAL FUNCTIONS :
Provides input on hiring and termination activities
Sales Activities
Branch Operations Activities
Service Activities
REQUIREMENTS :
Minimum of 5 years job experience as a Senior CSR / New Accounts Representative or equivalent, plus demonstrated leadership ability in an operations area related to Bank or retail operations.
Professional staff development, performance management, training, and employee counseling skills are preferred.
Proven ability to lead and develop a team is preferred.
Proven history of negotiation and influencing skills. Proven sales techniques and sales management skills.
Technical skills and experience to operate teller software, Word, Excel, and other bank-related computer programs.
Strong customer relations skills and the ability to communicate and work well with employees and customers in a cooperative, positive manner.
Must be a self-starter, dependable, able to work within deadlines under pressure.
Must possess excellent judgment, and the ability to accept responsibility and handle confidential information.
Ability to work quickly and accurately, to analyze information and make decisions.
Requires ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.
Requires physical exertion of up to 10 pounds of force occasionally (1 / 3 of the time) and a negligible amount of force frequently (up to 2 / 3 of the time) to lift, carry, push, pull or otherwise move self or objects.
Frequent (up to 1 / 2 of the time) sitting. Walking, standing, bending and reaching occasionally and for brief periods of time.
Area :
Customer Service (Sales)
Last updated : 2024-08-01
Full Time
$78k-99k (estimate)
08/03/2024
11/01/2024
homestreet.com
Seattle, WA
1,000 - 3,000
The job skills required for Customer service supervisor include Customer Service, Scheduling, Products and Services, Leadership, CSR, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service supervisor positions, which can be used as a reference in future career path planning. As a Customer service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service supervisor. You can explore the career advancement for a Customer service supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Monitor business and process metrics to measure and manage customer service effectiveness.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.