192 Customer Support Specialist Jobs in Dallas, TX
HomeVestors of America is Hiring a Customer Support Specialist Near Dallas, TX
Employment Type: Full-Time, Flex Schedule (2 Days in N Dallas Office, 3 Days Remote)
Computer and Equipment Provided, Stable Internet Required
About Us:
At HomeVestors, we believe in Providing Real-Life Solutions that Improve Lives. We are dedicated to supporting our customers and franchisees by delivering exceptional service and assistance.
Role Overview:
Join our Customer Support Team and become a pivotal player in our mission. As a Customer Support Specialist, you will be at the forefront of ensuring our customers receive timely and effective support. Your responsibilities include managing case load, answering service phone calls and emails, assessing and resolving inquiries and issues from franchisees, and entering resolutions in our Salesforce case system.
Key Attributes:
- Positive Attitude: Approach challenges with optimism and enthusiasm.
- Helpful Nature: Willing to go above and beyond to assist others.
- Strong Work Ethic: Dedicated and committed to achieving excellence.
- Team Player: Collaborative and supportive in a group environment.
- Personal Responsibility: Accountable for actions and outcomes.
- Coachable: Open to feedback and eager to learn and improve.
Key Responsibilities:
- Respond to support requests promptly and professionally.
- Troubleshoot and resolve problems effectively.
- Communicate resolutions clearly.
- Track progress on open requests and ensure completion.
- Document all communication and resolutions thoroughly.
Qualifications:
- Proven history of customer service excellence.
- Strong communication skills to gather information and guide customers to resolutions.
- Multitasking abilities.
- Time Management Skills.
- Organized and detail oriented.
- Stable internet connection and a quiet, distraction-free workspace.
- Basic working knowledge of computer skills and a willingness to learn.
Desired, but not Required:
- Salesforce Knowledge
Join Us:
If you are passionate about customer service and want to make a difference in the success of our franchisees, apply today for a fulfilling career opportunity.
Job Summary
Full Time
Specialty Trade in Construction
$46k-58k (estimate)
07/17/2024
09/16/2024
homevestorsoftampabay.com
CLEARWATER, FL
50 - 100
Private
RICK METZ
$10M - $50M
Specialty Trade in Construction
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The job skills required for Customer Support Specialist include Customer Service, Communication Skills, Customer Support, Time Management, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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