About us

Homewood Suites by Hilton - Greenville @ Carolina Point, SC is a small business in HOSPITALITY. We are professional, agile and professional.

Our work environment includes:

• Modern office setting
• Food provided

**Overview**

We are seeking a friendly and attentive Night Auditor / Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming experience for our guests. The position includes running the Night Audit along with the necessary reports. In addition you will be resonsible for breakfast set up and prep until the breakfast attendant comes in. This is a dynamic and fast-paced role that requires excellent customer service skills and the ability to multitask.

** Requirments**

You must have 2 years verifiable hotel work as a Guest Service representative / Night Auditor

**Responsibilities**

- Greet and check-in guests, providing them with a comfortable and inviting environment

- Answer and respond to guest inquiries and requests in a timely and professional manner

- Handle guest complaints and resolve issues in a fair and efficient manner

- Maintain accurate records of guest interactions and transactions

- Perform night audit procedures to ensure the accuracy of guest accounts and room inventory

- Demonstrate a high level of customer service and hospitality to ensure guest satisfaction

- Work effectively with hotel staff to ensure seamless guest experiences

- Utilize hotel management systems to update guest information and manage room assignments

- Provide exceptional guest services, including handling special requests and ensuring that all guest needs are met

- Use phone systems to communicate with guests, hotel staff, and other departments

- Demonstrate phone etiquette and ensure that all phone calls are handled professionally and efficiently

**Skills**

- Excellent customer service skills

- 2 years Strong hospitality and guest services experience

- Ability to work effectively in a fast-paced environment

- Proficiency in hotel management systems

- Bilingual in English and Spanish

- Experience with night audit procedures

- Strong phone etiquette and communication skills

- Ability to work varying shifts, including nights and weekends

- Knowledge of hospitality management principles

- Ability to work collaboratively as part of a team

- A positive and friendly demeanor

- Experience in a hotel or hospitality setting is an asset

- A high school diploma or equivalent is required

Job Type: Part-time

Pay: $13.50 - $14.50 per hour

Expected hours: No less than 16 per week

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• Every weekend
• Night shift

Work setting:

• In-person

People with a criminal record are encouraged to apply

Experience:

• Hotel experience: 2 years (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)
• Day Shift (Preferred)

Ability to Relocate:

• Greenville, SC 29607: Relocate before starting work (Preferred)

Work Location: In person