As a Onboarding Manager, you are responsible for the initial implementation and onboarding of new customer accounts, primarily during their first 60 days. You will host regular weekly meetings with your customers to meet implementation timelines, resolve issues, and ensure proper account setup. You will work cross functionally with Sales and Engineering to create alignment with our product and be the voice of our customers.

What you will be doing:

• Primary contact during first 60 days of new customer experience
• Become a Hona product expert
• Manage potential escalations during onboarding
• Creating Hona accounts & Setting up integrations
• Ensure product adoption through proper set up and team training
• Ensure effective hand-off to CSM’s after onboarding period is over
• Conduct full-team trainings including product usage and best practices
• Coordinating and responding to client issues

What you should have:

• 3 years of experience in a customer onboarding/implementation role in SaaS
• Exceptional written and verbal communication skills
• Experience communicating directly with clients
• Project organization skills with the ability to meet deadlines
• Proven track record of managing multiple concurrent projects with varying complexity levels
• Excellent problem solving skills
• Self-starter with prior experience navigating complex customer environments

Extra Preferred Experience:

• Experience with customer success platforms and tools
• Familiarity with CRM and customer support software, specifically HubSpot/Salesforce
• Knowledge of the Legal industry and client communication tools
• Technical ability with setting up integrations

Benefits:

• Hybrid work schedule (3 days in office and 2 days remote each week)
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Fun company culture with regular team-building activities, lunches and events
• Medical, dental, and vision benefits
• Unlimited paid time off
• On-site Gym and recreational facilities