9 Asst Mgr, Customer Service Jobs in Chino, CA
Honda is Hiring an Asst Mgr, Customer Service Near Chino, CA
- Oversees staff performance of all duties associated with case handling, documentation, and management in accordance with company, state, and federal guidelines.
- Writes and conducts performance appraisals and disciplinary actions.
- Develops and implements detailed, individual business unit plans to ensure support of department goals.
- Establishes team objectives and strategies to achieve overall divisional goals.
- Measures results, identifies gaps and coordinates revised activities and actions toward continuous improvement in support of department objectives.
- Reports results and presents status and activities to Executive Management.
- Oversee and leads staff activities in support of mediation outcomes that are in the best interest of customer/company pursuant to the respective state guidelines.
- Reviews and monitors all cases pending buyback decisions.
- Reviews and identifies buyback root causes and prevention.
- Ensures compliance and decision time allocations pursuant to case type.
- Ensures transactions are completed in a timely manner.
- Ensures all working cases are following timelines pursuant to State guidelines.
- Identifies root causes for buybacks (market quality / dealer activities / etc) and develop potential strategies to address root causes and prevent future buybacks.
- Reviews candidate resumes and manage interview scheduling with Human Resources.
- Produces interview matrix and recommend associate candidates for hire.
- Administers new staff and DPSM immersion training.
- Develops and improves skills and competencies of staff using annual training plan.
- Bachelor’s degree or relevant work experience preferred
- Minimum of 4 years supervisory and project management experience in a dynamic work environment
- Minimum 2-4 years in a customer-focused environment, which required initiative, decision making and problem solving, preferably in the automotive industry
- Must have strong leadership, people management and interpersonal skills with ability to work with all levels of staff
- Must have exceptional communication, presentation, problem solving and decision making skills, along with exceptional planning and organizing abilities
- Strong people management and leadership skills with the ability to form cohesive teams while promoting a positive work environment
- Automotive technology/systems knowledge (product, warranty, field, and dealer operations)
- Knowledge of consumer rights, state statutes and lemon laws, with an understanding of product liability and third party arbitrations
- Proficiency in MS Office, Salesforce (CRRS), Skype, iN and CICS
- Onsite
Job Summary
Full Time
$71k-93k (estimate)
06/26/2024
08/24/2024
hondaota.com
Jacksonville, FL
<25
Related Companies
The job skills required for Asst Mgr, Customer Service include Scheduling, Problem Solving, Leadership, Initiative, Coordination, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be an Asst Mgr, Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Asst Mgr, Customer Service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Asst Mgr, Customer Service positions, which can be used as a reference in future career path planning. As an Asst Mgr, Customer Service, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Asst Mgr, Customer Service. You can explore the career advancement for an Asst Mgr, Customer Service below and select your interested title to get hiring information.
If you are interested in becoming an Asst Mgr Customer Service, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Asst Mgr Customer Service for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Asst Mgr Customer Service job description and responsibilities
Plan, coordinate and assign daily workload to customer service team.
02/25/2022: Wilmington, DE
They face customers or consumers who are either complaining or raving about their product and services.
03/05/2022: Mobile, AL
Assistant customer service managers communicate with customers personally or through various mediums such as phone, fax, emails, chat or other types of communication gateways.
04/17/2022: Twin Falls, ID
From taking prompt decision for servicing or changing the faulty product to comforting customers by exchanging product, or offering a discount, these assistant customer service managers do a lot for their companies just to keep customers happy and satisfi
04/14/2022: Chicago, IL
Assistant customer service managers monitor compliance with regulations and policy within the team, ensuring that service meets the minimum standards for health and safety legislation, along with any other relevant policies or regulations.
03/08/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Asst Mgr Customer Service jobs
Giving good customer service does not require being an enthusiastic people person, though that certainly can help.
02/13/2022: Fresno, CA
Learn how to communicate clearly and honestly, and how to anticipate what the customer needs to know.
04/24/2022: Oakland, CA
They usually start as a customer service associate who was consistently praised by customers, peers and supervisors for excellent customer service and collection skills.
04/14/2022: Honolulu, HI
Obtain experience in providing administrative and customer service.
04/03/2022: Lafayette, LA
Get a high school diploma or general education degree (GED).
02/25/2022: Rockford, IL
Step 3: View the best colleges and universities for Asst Mgr Customer Service.
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