The Mediation Specialist reviews and assesses pre-litigation/buyback dispute cases for resolution consistent with company, state and federal guidelines.

Thorough research and review of all pertinent information is required to ensure that AHM’s position is reached in the best interest of the customer and the company, and to protect all parties from subsequent liability. Adherence to approved processes and guidelines is important to facilitate various transactions involving state and federal statutes. All such transactions must be completed within specified periods, and all actions related to assigned cases must be carefully documented. The position handles daily verbal and written communication with customers, attorneys, state agencies, HNA Law and Executives and Field Staff. It requires the ability to resolve delicate issues while staying within Honda policies and guidelines, with high emphasis on negotiation and problem resolution. The Mediation Specialist must review each case on its merits, and apply decision-making skills relative to customer retention, successful mediation and buyback appropriateness, while meeting state and federal guidelines. The Mediation Specialist is also responsible for making vehicle buyback decisions based on the above, and on a case-by-case basis.