Manage all aspects of engagements with existing and new customers for our [Fill in the blank] organization. You will build relationships and understand customer business in order to provide appropriate products or solutions. You will define sales and growth strategy toward key customers while aligning with critical sales business objectives. You will identify opportunities and build credibility with customers Utilize your product knowledge to deliver the value proposition to the customers

Key Responsibilities:

Aftermarket Sales Growth:

• Develop and implement sales strategies to increase aftermarket parts sales.
• Identify and pursue new business opportunities to expand the customer base.
• Meet or exceed sales targets and objectives on a regular basis.

Customer Relationship Management:

• Build and maintain strong, long-lasting customer relationships.
• Provide exceptional customer service and support to ensure customer satisfaction.
• Address customer aftermarket inquiries, issues, and complaints promptly and effectively.

Customer Problem Solving:

• Identify and understand customer issues and needs related to aftermarket parts.
• tailored solutions and recommendations to address customer problems.
• Collaborate with technical support and engineering teams to resolve complex issues.
• Follow up with customers to ensure problems are resolved and satisfaction is achieved.

Product Knowledge:

• Maintain a thorough understanding of Callidus aftermarket parts, including features, benefits, and applications.
• Educate customers on the value and benefits of using Callidus aftermarket parts.
• Stay updated on new product developments and industry trends.

Collaboration:

• Work closely with the internal sales team, technical support, and other departments to ensure seamless customer service.
• Collaborate with marketing to develop promotional materials and campaigns.
• Participate in sales meetings, training sessions, and conferences as required.

Reporting and Documentation:

• Maintain accurate records of sales activities, customer interactions, and transactions.
• Prepare regular sales reports and presentations for management.
• Provide feedback and insights to improve sales strategies and processes.