Join a team recognized for leadership, innovation and diversity
As a Sr Tech Support Specialist here at Honeywell, you will play a crucial role in providing technical support and guidance to our customers. Your expertise and problem-solving skills will be instrumental in resolving complex technical issues and ensuring customer satisfaction. You will report directly to our Tech Support Manager and you’ll work out of our Northford, CT location.
In this role, you will impact our customers by providing exceptional technical support and ensuring the smooth operation of our products and services. Your ability to troubleshoot and resolve technical issues will contribute to the overall success of our business.
Key Responsibilities

• Provide technical support to customers, troubleshooting and resolving complex issues.
• Collaborate with cross-functional teams to address customer concerns and provide effective solutions.
• Document and track customer interactions and technical issues in our support system.
• Continuously update knowledge base and stay up-to-date with product developments and enhancements.

The annual base salary or/ hourly pay range for this position is . Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
Benefits Of Working For HoneywellIn addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit:
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
YOU MUST HAVE

• 3 years of experience in technical support or a related role.
• Strong technical skills and knowledge of troubleshooting methodologies.
• Excellent communication and customer service skills.

WE VALUE

• Bachelor's degree in a technical field or equivalent experience.
• Experience in supporting software or hardware products.
• Certifications in relevant technologies.
• Ability to work independently and in a team environment.

About HoneywellHoneywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
THE BUSINESS UNIT
As a part of Honeywell Building Automation (BA) business unit, you will be joining a team that is dedicated to providing innovative solutions for building management and control systems. Our products and services help customers optimize energy efficiency, enhance occupant comfort, and improve overall building performance. By joining our team, you will contribute to Honeywell's mission of creating a more sustainable and connected world through smart building solutions.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Additional Information

• JOB ID: req461428
• Category: Customer Experience
• Location: One Firelite Pl,Northford,Connecticut,06472,United States
• Nonexempt
• Due to US export control laws, must be a US citizen, permanent resident or have protected status.

Global (ALL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.