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As a Tech Support Professional here at Honeywell, you will have the opportunity to provide technical support and expertise to our customers in the Industrial Automation (IA) business unit.

You will be responsible for troubleshooting and resolving technical issues, ensuring customer satisfaction, and driving the success of our support operations.

You will report directly to our Support Manager and you'll work out of our Nebraska City, NE location on a hybrid work schedule.

In this role, you will play a crucial role in assisting our customers with technical issues, providing exceptional support, and ensuring the smooth operation of our IA solutions nation wide.

KEY RESPONSIBILITIES

• Troubleshoot and resolve technical issues for our customers
• Provide technical support and expertise for our IA solutions
• Collaborate with cross-functional teams to ensure customer satisfaction
• Conduct training sessions for customers and internal teams
• Stay updated with industry trends and advancements, and provide recommendations for improvement

BENEFITS OF WORKING FOR HONEYWELL

• Benefits Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan / Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

YOU MUST HAVE

Minimum of 2 years of proven experience in technical support or a similar role

Strong technical knowledge and expertise in Industrial Automation technologies

Excellent problem-solving and troubleshooting skills

Ability to effectively communicate technical concepts to both technical and non-technical stakeholders

WE VALUE

Bachelor's degree in a technical discipline such as engineering or computer science

Utility or natural gas experience within technical background

Experience in customer support or customer-facing roles

Strong customer focus and ability to build and maintain relationships

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq : HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization.

We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets.

Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

As part of the Industrial Automation (IA) business unit, Honeywell Energy & Sustainability Solutions (ESS) enables the energy evolution, provides solutions that reduce emissions, and delivers innovative sustainable materials to our customers across industries.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Last updated : 2024-07-03