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Honeywell is charging into the Industrial IoT revolutionwith the establishment of Honeywell Connected Enterprise (HCE), building on ourheritage of invention and deep, on-the-ground industry expertise. HCE isthe leading industrial disruptor, building and connecting software solutions tostreamline and centralize the assets, people and processes that help ourcustomers make smarter, more accurate business decisions.
Moving at the speed of software, we are creating, innovating, and deliveringsolutions fast, challenging the way things have always been done, piloting newways for all of us to work, and expecting our successes to set new standardsfor our customers and for Honeywell.
In this role, you will provide reliable technicalassistance to both internal and external customers. You will learn every facetof our core Software Products and provide support for users with a keen focuson accuracy, timely feedback, and customer satisfaction. You will learn todrive timely identification, investigation, resolution, root cause analysis andreplication of technical issues, becoming a product subject matter expert andsharing your depth and knowledge of the product.
Provide reliable technical assistance to internal andexternal customers. You will provide professional coverage of Technical SupportHelpdesk. You will focus on accuracy, timely feedback, and customersatisfaction. You will drive timely identification, investigation, resolution,root cause analysis and replication of technical issues. You will buildinternal relationships to expedite complicated cases. You will develop broadunderstanding of customer needs. You will support the knowledge-sharing mindset,methodology, and tools. You will help develop Technical Support processes. Youwill ensure proper documenting and recording of all activity and communication.You will address systemic coordination issues.
KEY RESPONSIBILITIES
Full Time
Durable Manufacturing
$77k-96k (estimate)
06/15/2024
08/24/2024
honeywell.com
OLATHE, KS
>50,000
1920
TERRY KARST
$10B - $50B
Durable Manufacturing
The job skills required for Technical Support Professional include Technical Support, Troubleshooting, Computer Science, Written Communication, Leadership, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Professional. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Professional. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Professional positions, which can be used as a reference in future career path planning. As a Technical Support Professional, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Professional. You can explore the career advancement for a Technical Support Professional below and select your interested title to get hiring information.