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When you join Honeywell, you become a member of our global team of thinkers,innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way,keeping buildings smart and safe and even making it possible to breathe onMars. Working at Honeywell isn’t just about developing cool things.That’s why all our employees enjoy access to dynamic career opportunitiesacross different fields and industries. 

Are you ready to help us make the future?

The Customer Support Program Manager will be responsible fordriving a high-quality customer experience for our defense customers. This rolerequires complex problem-solving skills and the ability to influence acrossmultiple functions outside and within C&PS. This role will report directly to the Sr. Customer & Product SupportDirector for the Defense Systems team and support assigned defense customers.

The CSPM is responsible for leading cross-functional program teamsto drive customer experience (CX). Responsibilities include aftermarket fleetmanagement activities and overall customer support for defense customers. Additional activities may include Entry IntoService (EIS), reliability monitoring, and identifying and championing in-serviceproduct issue projects for fielded products. CSPM's are the customer’s advocateand actively coordinate with the SBU, multiple functions and customers toensure that our platform-wide products are supported in a timely, efficient,and effective manner. The CSPM will beresponsible for promoting C&PS strategies and processes that support theC&PS vision, grow our business, and provide solutions to widespread issuesthat improve customer experience. The individual will partner with other CSPMs,all C&PS functions, business leaders, ISC, Quality, Engineering and GBE.

KeyResponsibilities include, but are not limited to:

• Ability to lead and influence across functional organizations to achieve customer and Honeywell objectives.
• Ability to solve complex issues and drive to resolution under minimum supervision.
• Demonstrate the ability to develop a strong cross-functional network and MOS.
• Establish and maintain the channels of communication necessary to assure timely customer and business awareness of progress for customer issue resolution and/or projects.
• Lead detailed program reviews with internal and external Senior Leadership related to C&PS content and issues.
• Successfully leads and execute Entry Into Service for IPDS and IRB programs
• Accurately scope length and difficulty of tasks and projects; set objective and goals; organize work into process steps; develop schedules and task/people assignments.
• Anticipate and adjust for problems and roadblocks.
• Successfully mitigate program risk; measure performance against goals and evaluate results.
• Maintain relationships with assigned customers through written communications, meetings, program reviews and periodic visits, as applicable.
• Must maintain the ability for quick response and aggressive implementation of corrective action plans to address specific customer needs and issues.
• Coordinate with internal teams/functions (CBT, GCE, GTO, etc.) to provide an integrated Honeywell response to customer issues.
• Lead change management communication as it relates to business policies and systemic process changes
• Lead and influence across functional organizations to achieve customer and Honeywell objectives
• Educate, train, and promote utilization of customer self-service tools

KeyResponsibilities Summary

• Customer Support
• Manage Large Scale Projects
• Strategic Project Planning
• Lead Cross-Functional Teams