176 Customer Service Supervisor Jobs in Honolulu, HI
Honolulu Cookie Company is Hiring a Customer Service Supervisor Near Honolulu, HI
DUTIES AND RESPONSIBILITIES:
- Adheres to and exemplifies behaviors aligned with company core values:
- We Work with Passion & Purpose (Ho'ohana)
- We Choose to Do What is Right (Pono)
- We Work Together (Laulima)
- We Care (Malama)
- We Take Ownership & Responsibility (Kuleana)
- Fosters a sense of teamwork and collaboration among team members by building an employee culture that is aligned with HCC Values and operating principles. Ensures all employees are treated consistently, fairly, ethically, and respectfully
- Supervises a team of Customer Service Representatives by directing and assisting with the daily activities as needed to resolve problems and complete tasks
- Monitors and audits communications from team members to customers ensuring standard operating procedures are followed and quality metrics are met
- Provides formal feedback on a monthly basis and as needed
- Coaches, mentors, and develops a team of customer service and quality focused members to support and promote the Honolulu Cookie Company (HCC) brand
- Provides guidance and training to each Customer Service Representatives by using knowledge of call center systems and procedures
- Accepts ownership of escalated customer issues and provides positive resolution
- Assists with developing and maintaining a call center procedure manual and assists in training new Customer Service Representatives
- Participates with the Customer Service Manager in interviewing and hiring process
- Serves as a liaison between departments when it becomes necessary due to customer or workflow issues
- Works with Customer Service Manager to ensure any Japanese inquiries from website, email or voicemail are handled
- Demonstrates leadership skills to meet the department and company objectives
- Consistently demonstrates a sense of urgency and an action-orientated attitude to achieve results
- Able to work weekends and extended hours during holiday season
- Other duties as assigned
- Represents the company brand image and share aloha to all customers, businesses partners, and co-workers at all levels throughout the company
- Good verbal, listening, and written communications skills
- Analytical and problem-solving skills
- Strong interpersonal skills, interacts positively with others in a respectful manner, approachable and easy to interact with
- Possesses coaching and mentoring skills, and leads by example
- Customer Service oriented with a positive attitude
- Bi-lingual in English and Japanese (business level) Speaking, Reading, and Writing a plus
- Able to sit or stand and walk throughout the scheduled work shift
- Able to lift and/or move up to 25 lbs.
Job Summary
Full Time
$78k-101k (estimate)
06/27/2024
07/13/2024
honolulucookie.com
Honolulu, HI
100 - 200
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The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
