Duties & Responsibilities:

• Ensures all orders are entered correctly at the latest price and processed on time.
• Process Request for existing quotes
• Process Return Material Authorization (RMA)
• Correspondence with all creditors and vendors regarding payment schedules, outstanding credits, and other Customer -related inquiries
• Obtain W-9 from vendors
• Fill out Forms received from Customers/Compile information requested from customers.
• Assist VP in planning and executing production.
• Respond promptly to customer inquiries
• Analyze each customer’s service needs and execute, escalate, or route to the appropriate internal departments, as needed
• Maintain records of customer interactions and transactions
• Answering customer calls and directing them to the appropriate recipient.
• Create Reports as needed
• Greeting visitors and directing them to the correct office
• Performing basic office tasks, such as filing, data entry, answering phones transferring phone calls to employees, processing the mail (Sorting and delivering mail to employees),
• Participate in projects and provide team support as needed
• Perform any other assignments given by VP Operations

Required Knowledge, Skills, & Abilities:

• High School Diploma.
• 2 & 3 years of customer service experience preferred.
• Intermediate Microsoft office skills including Excel, Word & PowerPoint.
• Excellent interpersonal, written & oral communication.
• IQMS will be a plus but not required.
• The ability to work independently and to collaborate with others.
• Highly detail oriented

Benefits:

Medical, Dental, Vision, 401K with company match, Life Insurance, PTO, and Holiday Pay

Salary

$20 - $22 Hourly (Depending on Experience)