Job Title- Paralegals and Legal Assistants
Req Id- 24-91620
Client: OGS
Duration: Long Term
Location: Albany, NY 12257

Hybrid Role

Summary:

• Responsible for handling a variety of consumer financial services complaints in a timely and effective manner. This includes reviewing the financial institution's response to the complaint, writing a brief synopsis of the dispute, and sending the consumer the appropriate letter to close the case.
• Respond to phone inquiries and written inquiries from consumers regarding their complaint or general issues they may have with a financial services company.
• Inform consumers of complaint filing procedures or refer them to another government agency, if appropriate.
• Code incoming new consumer complaints and send out the proper initial letters.
• Identify cases requiring prioritization and refer them to a supervisor for assignment.
• For new financial services respondents not already in our system, research the entity's Client license status, applicable government regulator, and obtain the institution's contact information to handle the complaint.
• Work collegially and collaboratively as a team in support of handling and resolving consumer financial services complaints.
• Other duties as assigned

Qualifications:

• Minimum of one year of experience working as a paralegal

Additional information: - This position is vacant -Overtime is not likely but possible - A background check and fingerprinting will be required, including verification of education and employment - Interviews will be conducted via Microsoft Teams. - Client does not provide parking, but the office is accessible by bus. - Once training has been provided, Client currently has a 50% telecommuting policy in place. - Basis for award is a combination of lowest price and best value. Preference will be given to certified MWBE/SDVOB companies.