Customer Service Manager

Hood Container Corporation is a family-owned, mill-to-market company specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business. Over the last eight years, Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. Our integrated company resources allow for a unique dynamic that evolves with every addition to our geographic footprint. We excel at offering the benefits of a large corporation while operating as a boutique business and building close relationships with our customers.

Our Mission: Through our unwavering commitment to safety, innovation, and sustainability, we passionately deliver indispensable value to our customers, employees, suppliers, communities, and stakeholders.

Our Vision: A unified culture that creates innovative customer solutions.

What We’re Searching For

Experienced Customer Service Manager for our Louisville, KY Packaging Solutions Plant who will deliver excellent service and build relationships through each interaction with our customers. Strong organizational, teamwork, and self-starter skills will lead you to success in this role.

How You Will Contribute

• Responsible for the coordination of new business and/or established projects.
• Central point of communication on multiple packaging projects.
• Establish, monitor, and communicate project timelines.
• Interact with design, planning, and shipping to coordinate customer requirements on projects assigned.
• Request quotes from vendors as needed and compile internal quotation packet for management approval for new projects and when demand quantities require a new quote to the customer.
• Review all quotes with Plant Manager prior to sending to customer.
• Review of customer specs for accuracy and transition project to Quality Department for job packet completion.
• Transition of awarded repeat jobs to Planning and communication of timeline and customers’ expectations.
• Inventory Item set up and add substitutes when needed
• Develop and maintain Product Structure including both hard copy and electronic file documentation. Update both as project progresses.
• Maintain project and customer files. Archive project files upon job completion. Inactive items and product structures in system when jobs are complete.
• Complete invoice research when needed.
• Monthly special billings as required by customer such as warehousing, OT, and special projects.
• Monthly on hand inventory review/ aged inventory review.
• Participate in First Articles for all new projects.
• Weekly review of virtual pulse for costing issues.
• Respond to management needs in relation to the customer’s account and activity.
• All duties as assigned by management.
• Other task may be assigned.
  
  

What It Takes

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

• Education and/or Experience – bachelor’s degree or four years of job-related work experience or four years of combined education and job-related work experience.
• Well-developed written and verbal communications skills.
• Ability to interact professionally with all levels within the organization.
• Strong organizational skills, creativity, and attention to detail.
• Computer Skills – Intermediate knowledge of Microsoft Office software
  
  

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens and customers we serve. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

To learn more about us: To learn more visit hoodcontainer.com or follow us on social media – LinkedIn, Facebook, Instagram, and YouTube.