Description

POSITION TITLE: Patient Services Aide

LOCATION: Hope Clinic

REPORTS TO: Patient Support Team Lead

EDUCATION: H.S. Diploma required, medical interpreter training preferred

WORK EXPERIENCE: Relevant experience a plus!

SALARY RANGE: $11.00-$15.00/hour based on experience and qualifications

FLSA STATUS: Hourly - Full-time 

POSITION TYPE: Non-exempt

LANGUAGE: Bilingual English and another language (Spanish, Vietnamese, Arabic, Mandarin, Cantonese, Farsi, etc.) required

HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

JOB SUMMARY:

Responsible for listening to, understanding, and translating and/or interpreting spoken or written statements from one language to another. Reproduce statements accurately in another language for unique listening or reading audience. Facilitate patient flow by notifying the appropriate staff of the patient’s arrival. Register new patients and update existing patient demographics by collecting patient detailed patient information including personal and financial information. Provide support to medical records department managing patient records in compliance with HOPE Clinic guidelines.

MAJOR DUTIES & RESPONSIBILITIES:

• Greet and assist patients with registration and eligibility;
• Check-in/check-out patients using electronic medical records;
• Facilitate effective communication between two parties that do not speak a similar language by converting one spoken or written language to another;
• Relay concepts and ideas between languages using the most accurate meaning possible;
• At times, when needed convert written materials from one language into another, such as from patient handouts, prescriptions, education materials, appointment information;
• Use dictionaries and glossaries and/or other staff language speakers for reference when needed;
• Translate languages at multiple areas of the clinic including during triage, patient visit with provider, in the laboratory, front desk and other areas of the clinic as needed/assigned.
• Interpret both medical terminology and colloquial language;
• Read aloud documents in a language other than that in which they were written.
• Assist with scheduling/rescheduling appointments as needed;
• Support Patient Services team(Front Desk, Call Center, Eligibility) with other duties as needed;
• Relay lap results as needed/requested;
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed; 
• Perform other duties as assigned to support HOPE Clinic’s Vision, Mission and Values.

Requirements

QUALIFICATION REQUIREMENTS:

• No previous translator/interpreter required but experience in the medical field or as a translator/interpreter is preferred;
• Teamwork mentality is strongly preferred;
• Willingness to assist with translation in all departments;
• Must be fully vaccinated against COVID-19.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent GED is required
• Interpreter Certificate is a plus!

OTHER SKILLS and ABILITIES:

• Bilingual (Burmese, Vietnamese, Chinese, Arabic and/or Spanish with English), is required.
• Above average skills in language ability as well as public speaking and writing. 
• Must have good transportation and a valid Texas Driver’s license.