About Us
Recognized as one of the most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one's ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust.
Job Summary
The Mortgage Loan Processor is responsible for processing loan files by verifying the information the applicants supply on the application, documenting it in accordance with the terms and conditions of the loan approval, and providing the information necessary for the closing of the mortgage loan. This involves the verifying of the applicant's income, assets, liabilities and collateral value. It may also involve gathering additional documentation required to qualify applicant for various grant programs.
Primary and Essential Functions

• Review file received from originator/correspondent lender for necessary documentation and disclosures.
• Review the file input in mortgage software and any grant specific software.
• Follow-up on any documentation that has not been received, including ordering the appraisal, FHA/VA case numbers, and alternative documentation if required, etc.
• Follow-up on any grant specific documentation that is needed.
• Order Credit Alert Interactive Voice Response System (CAIVERS), check Limited Denial of Participation (LDP)/General Services Administration lists.
• Evaluate documentation received for correctness and completeness.
• Prepare file for submission to underwriting and grant program underwriter or coordinator.
• Follow-up on any additional requirements by underwriter and/or grant program underwriter or coordinator.
• Complete information necessary for the closing of the loan including contacting the attorney for setting the closing date, insurance agent for insurance policy, flood cert, etc.
• Provide the loan closing documents for grant programs.
• Communicate with the originator and applicant concerning the progress of the loan file.
• Complete denial/cancellation procedures on all files that are denied or cancelled.
• Deliver post-closing documents to grant providers as required.
• Provide excellent internal and external customer service.

Secondary Functions

• Perform general administrative duties such as attending meetings, report production, etc.
• Complete tracking of file in mortgage software.
• Send updates of file progress to realtor, etc.
• Work with other departments when needed on projects related to the mission of HOPE.

Regulatory Compliance Requirements

• Must comply with registration requirements with National Mortgage Licensing System (NMLS)
• Must comply with provisions of the Bank Secrecy Act (BSA).
• Must comply with the provisions of the Privacy of Consumer Financial Information regulations.
• Must comply with the provisions of the Right to Financial Privacy Act.
• Must comply with the provisions of the Equal Credit Opportunity Act (Regulation B).
• Must comply with the provisions of the Fair Credit Practice Rule.
• Must comply with the provisions of the Fair Credit Reporting Act.
• Must comply with the provisions of the Fair Housing Act.
• Must comply with the provisions of the Flood Disaster Protection Act.
• Must comply with the provisions of the Home Mortgage Disclosure Act (Regulation C).
• Must comply with the provisions of the Homeowners Protection Act.
• Must comply with the provisions of the National Flood Insurance Act.
• Must comply with the provisions of the Real Estate Settlement Procedures Act (Regulation X).
• Must comply with the provisions of the Servicemembers' Civil Relief Act.
• Must comply with the provisions of the Truth in Lending Act (Regulation Z).
• Must comply with the provisions of the Mortgage Disclosure Information Act.
• Must comply with the provisions of Appraisal Independence Interim Final Rule
• Must comply with the Interagency Appraisal and Evaluation Guidelines
• Must comply with the Dodd-Frank Act
• Must comply with the Consumer Financial Protection Bureau

Accountability for Business Results

• Timeliness and quality of the loan process
• Loan closing cycle time
• Timeliness of grant funding

Specified Authority Level

• Run Desktop Underwriter
• VA/FHA Connection
• Approve HUD-1 Form for grant closings
• Approve loans for grant compliance according to program guidelines

Competencies/Skills

• Excellent Customer Service, written and verbal communications skills
• Keen analytical skills
• Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products
• Ability to read and interpret documents, write routine reports and correspondence
• Ability to compute rate, ratio, percent, and interpret data
• Ability to effectively use DU/Total Scorecard & GUS
• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Knowledge of regulations and requirements of investors, federal regulations and compliance in mortgage lending

Desired Qualifications

• Bachelor's degree in relevant field preferred or equivalent experience in mortgage lending
• Three years' experience in residential mortgage loan processing and/or closing
• Demonstrated strength in ability to manage multiple projects at once while maintaining appropriate attention to details

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)