Claims Specialist I responsibilities are to support processing of claims for life insurance benefits, verify policy information, prepare claim file and review for appropriate payment of life insurance proceeds. 

Responsibilities:

• Demonstrate and apply knowledge of industry requirements for payment of life insurance benefits, in accordance with SOP guidelines, state, IRS, claim administration practices and policy/contrary provisions.
• Consult with legal and tax business partners in a professional manner regarding claim issues.
• Execute Horace Mann Claims Promise Fulfillment process for agent benefit delivery.
• Knowledge of products, systems, and software including Mainframe, CK4, LifePro, AIMS, Onbase, Web Transactions, Page Center, and Microsoft office.
• Part of a flexible work group to maximize workflow efficiencies and ability to operate in a fast paced, standard driven, customer focused environment, while effectively utilizing telephony and claims administration systems.
• Identify SOP deficiencies and recommend corrections.
• Achieve or exceed service stands and productivity and quality goals.
• Perform additional support tasks such as cross-training, reporting, testing, and research.
• Recommend and implement process improvements.
• Strong understanding of internal accounting and ability to conduct research related to assigned transactions.

Requirements:

• H.S. Diploma or GED Equivalent, required.
• Claims processing knowledge and experience.
• Analysis and problem-solving skills.
• Ability to manage multiple priorities.

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