Ask yourself:

• On a scale of 1 to 10, is your work ethic a 10 ?
• Do you have true GRIT, tenacity, and live in the realm of anything is possible?
• Do you solve problems creatively and yet with regard to high quality and details?
• Do you relate to people well and think on your feet?
• Do you agree with the following statement- "If it is to be, it's up to me" - if you don't agree with this quote, we are not a match.

The above is who we are looking for! We need a LEADER who GETS THINGS DONE WITH EXCELLENCE and has a strong desire to help make a successful small business better.

The Director of Operations (DOO) is a key Protector for the growing expansion of the business. This manager is the master of systems, consistently seeking new, innovative, and efficient business processes that save time and money. As a key leader in The Gary Mercer Group, the Director of Operations (DOO) increases the ability of the Hub to process transactions, freeing the Sales Team to focus more on generating transactions than closing them. This person relishes the opportunity to build, implement, and manage multiple systems, and is seen throughout the organization as the expert on efficiency and systems. This person exhibits a drive to use systems as a strategic tool for creating an advantage for the organization. This individual will have some ability to show patience in finding a solution, though accomplishing the objective is more important for this person than using one specific process. This person excels at bringing a vision or an idea to life as an integrator and implementor. 

The Director of Operations (DOO) is deeply committed to supporting the growth of the agents in achieving greater and greater levels of success, and to growing his/her own skills and developing into a supportive leader/manager within the organization. As the success of the business grows, this individual will be responsible for hiring, training, and leading additional department members to ensure all administrative tasks of the lead agent’s business continue to be completed to high standards with maximum efficiency. They will also be responsible for leading the sales department from a systems/accountability position.

Compensation: 

• Base salary: $75,000
• Earning potential up to $100,000 - $125,000
• Bonus potential
• Growth opportunity

$75,000 - $100,000

Primary Objectives:

• The Operations Manager builds, implements, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, lead generation, central database management, and marketing
• Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems. These will all be documented via an Operations Manual and by video
• Oversees all financial systems, maintaining the budget, and generating financial reports
• Creates and maintains an operations manual that documents all systems and standards in writing and in video
• Coordinates the purchase, installation, and maintenance of all office equipment
• Is responsible for hiring, training, consulting, and holding accountable all additional administrative department members
• Is responsible for hiring, training, consulting, and holding accountable all additional sales agents
• Is responsible for overseeing all company marketing processes and procedures
• Maintains all accountability for sales quotas and mentors to help hit monthly, quarterly, and annual goals
• Responsible for all sales tracking and all ROI tracking for lead systems
• Responsible for all training on all systems and making sure each person is knowledgeable and using our lead plans
• Responsible for building and maintaining all action plans
• Responsible for training on inspection negotiations on listings
• Responsible for training on inspection negotiations with buyers
• Responsible for all onboarding of agents and holding them accountable to their 30-60-90’s
• Responsible for creation and implementation of all accountability/onboarding materials (manuals, 30-60-90’s and 1st 100 days)

Management Responsibilities

• All administrative department members
• All sales agents from a systems and accountability standpoint

• Bachelor’s degree preferred
• Real estate license preferred
• 1–3 years of service and management experience 
• 5 years of administrative experience, preferably in real estate

Key Skills 

• Exceptional organizational and project management abilities
• Strong written and verbal communication skills
• Financial management skills
• Great ability to focus
• Concerned about doing things the right way
• Calm under pressure
• Learning based 
• Service-based attitude 
• Proven ability to succeed
• Growth focused
• Willing to lead generate as well with the team in order to lead

Since 1987, The Gary Mercer Group has been serving the Philadelphia Tri-County area. Every member of our organization is dedicated to providing the best service, whether buying or selling a home. Come join us today!