Team Lead – IT Service Desk

Hormel Foods Corporation

ABOUT HORMEL FOODS — Inspired People. Inspired Food.™

Hormel Foods Corporation, based in Austin, Minn., is a global branded food company with over $12 billion in annual revenue across more than 80 countries worldwide. Its brands include SKIPPY®, SPAM®, Hormel® Natural Choice®, Applegate®, Justin’s®, Wholly®, Hormel® Black Label®, Columbus® and more than 30 other beloved brands. The company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named on the “Global 2000 World’s Best Employers” list by Forbes magazine for three straight years, is one of Fortune magazine’s most admired companies, has appeared on Corporate Responsibility Magazine’s “The 100 Best Corporate Citizens” list for the 12th year in a row, and has received numerous other awards and accolades for its corporate responsibility and community service efforts. The company lives by its purpose statement — Inspired People. Inspired Food.™ — to bring some of the world’s most trusted and iconic brands to tables across the globe. For more information, visit www.hormelfoods.com and http://csr.hormelfoods.com/.

RESPONSIBILITIES

• Oversees and provides guidance to the Service Desk Technicians and Computer Operators.
• Ensures the efficient and effective workflow and escalation of incidents entered into the Hormel service platform.
• Leads Problem Management efforts / meetings to efficiently and effectively determine root cause of known problems and communicate work-arounds.
• Is responsible for keeping accurate hardware and software license inventory and accounting records.
• Manages printer and multi-function device fleet.
• Is responsible for the coaching, mentoring and development of direct report staff.
• Manages tasks assigned to the group and also helps the group to complete these tasks.
• Facilitates and oversees staff training and professional development of Level 1 Service Desk Technicians.
• Is assigned various large scale projects throughout the year based on business needs. Acts as the project manager for all aspects of project. Develops overall project plan with timelines and assignments and works with the appropriate individuals to remove potential roadblocks.
• Compiles weekly stats on the team to ensure solid performance by all and sends these recaps to upper management.
• Ability to provide service desk coverage between the hours of 6am and 7pm.

QUALIFICATIONS:

Required:

• An Associate’s degree in a technical field with 3 years of IT Support experience.
• A pattern of initiative and leadership.
• Strong problem solving, analytical skills and proven technical aptitude.
• Highly developed interpersonal skills.
• Excellent written and verbal communication skills.
• Exceptional organizational skills.
• Demonstrated knowledge of basic networking, servers and software applications
• Proficiency and aptitude working within Windows, Mac, Mainframe, and other software application environments.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or in the future, require sponsorship for an employment visa.

Preferred:

• ITIL (Information Technology Infrastructure Library) Certification or previous training.
• Experience in ITSM (IT Service Management) Solutions.
• Previous employee supervision experience with a proven track record of elevating individual performance.
• Multi-lingual capabilities.

LOCATION:

Austin, MN

BENEFITS:

Hormel Foods offers an excellent benefits package. Competitive base salary plus bonus, annual merit increase performance reviews, medical, dental, vision, non-contributory pension, profit sharing, 401(k), stock purchase plan, relocation assistance, paid vacation.

For immediate consideration, send apply online at: www.hormelfoods.com/careers

At Hormel we invite difference and diversity in all aspects. We offer a space of support, understanding, and community. We are committed to the journey! Learn more about our progress here: https://www.hormelfoods.com/about/diversity-and-inclusion/

Hormel Foods Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.