1 Guest service agent Job in Culebra, AL
Hornblower is Hiring a Guest service agent Near Culebra, AL
Salary - $15 / HR
City Experiences is seeking a Guest Service Agent for our Puerto Rico Ferry by Hornblower operation in Culebra.
About the Opportunity :
Guest Service Agents are the eyes, ears, and friendly faces on the ground at each of our terminal locations. Agents will act as ticket agents, customer service representatives, concessionaire and ambassador to the many passengers exploring the unique neighborhoods that Ferry serves.
The are responsible for selling tickets, answering questions, and managing queues.
About You :
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
Essential Duties & Responsibilities :
- Ensuring all passengers have a pleasant experience and are informed about the different ways to purchase tickets (either via Ticket Vending Machines, our Mobile App, or through Rider Service Agents).
- Must be able to handle money and tickets accurately and responsibly and effectively handle cash and credit card sales in high volume and quick-paced environment.
- Responsible for accurate cash counts and deposits.
- Promote the Mobile Ticketing App.
- Act as ambassador who promotes all things ferry.
- Knowing and communicating information about the ferry service, including rules, regulations, and basic knowledge about the neighborhood where assigned.
- Most positions require working alone, but some may require working with a partner.
- Set up and break down of ticketing cash drawer, filling out paperwork related to ticket sales.
- Communicating with other Guest Service Agents in other locations regarding vessel delays or other information.
- Making general announcements to waiting passengers.
- Maintaining a manageable queue for waiting passengers.
- Assisting customers when boarding the vessel in order to ensure that they have correct tickets and are aware of the direction they will be traveling on each vessel.
- Manning the ticket window or location during hours of operation.
- Selling ferry tickets via cash or credit card.
- This position may require the ability to stand for long periods of time and work outdoors in all weather conditions.
- Demonstrate RESPECT Values and QUEST Hospitality Behaviors with internal and external Riders.
- Hold yourself and all employees accountable to the Environmental, Safety, Security and Quality Respect and SMS systems of the organization and work to support the HSSQE team to implement such systems, plans and control of records and documentation
- Additional job duties as assigned.
Requirements & Qualifications :
- Position requires working on the Ceiba, Vieques, and Culebra waterfront.
- Previous experience in ferry, transit, hospitality, or attraction industry preferred.
- Experience working in customer service, retail, or visitor services a plus.
About Us :
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests / riders annually.
If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or / harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and / or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.
Additional, City Experiences participates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.
Last updated : 2024-07-03
Job Summary
Full Time
Specialty Trade in Construction
$26k-34k (estimate)
07/04/2024
10/04/2024
hornblower.com
BOSTON, MA
3,000 - 7,500
2007
JOSEPH F MAHONEY
$10M - $50M
Specialty Trade in Construction
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The job skills required for Guest service agent include Customer Service, Guest Service, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service agent positions, which can be used as a reference in future career path planning. As a Guest service agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service agent. You can explore the career advancement for a Guest service agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Guest Service Agent.
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