1 LANDSIDE OPERATIONS COORDINATOR Job in Conway, SC

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LANDSIDE OPERATIONS COORDINATOR

Horry County Government

Conway, SC | Full Time

$76k-101k (estimate)

1 Week Ago

LANDSIDE OPERATIONS COORDINATOR

$76k-101k (estimate)

Full Time 1 Week Ago

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Horry County Government is Hiring a LANDSIDE OPERATIONS COORDINATOR Near Conway, SC

Status :

Open

Close Date :

Until Filled

Salary :

000

Type :

FULL TIME

General Job Description

GENERAL SUMMARY: The Landside Operations Coordinator is responsible for the overall management of Myrtle Beach International Airport landside areas, services, and user experience. This role ensures the strict compliance of all landside activities, users, and commercial services with all governing rules, agreements, operating protocols, and established service level standards. The Landside Operations Coordinator plays an active role in monitoring, interpreting, reporting, and acting on specific landside operating conditions that are critical in maintaining mission and business continuity and will maintain effective oversight of all pre-security areas throughout the airport.

Duties for this Position

ESSENTIAL DUTIES & RESPONSIBILITIES: o Manages landside operational areas, activities, and associated agreements for parking lots, roadways, equipment and signage, airline terminal curbside areas, passenger and commercial vehicle operators, rental car areas, and the overall landside user experience. o Accounts for and inspects commercial operators, and passenger services for compliance with established standards, service levels, and agreement terms. o Provides active management of commercial ground transportation service providers and their designated operating areas. o Monitors airline terminal passenger pick up/drop off areas, delivery zones, and vehicle roadways to reduce congestion and ensure effective and compliant use of these areas. o Overall responsibility for passenger curb security personnel performance. Review and approve monthly billing for services. o Provides notice, education, and/or enacts prescribed or recommended enforcement actions for non-compliant activities in assigned areas. o Ensures that appropriate levels of facility access, parking, and ground transportation services are available, maintained, and/or temporarily adjusted based on known or forecasted passenger activity levels. o Maintains positive, effective, and efficient landside customer access and user experience. o Provides courteous and knowledgeable service to customers and commercial operators with a positive attitude and professional appearance. o Works with various Departments and staff to resolve issues. o Consults with leadership to propose and/or develop improvements to landside operations, and policies. o Independently and/or through effective partnership with staff, tenants, and commercial operators, develops and deploys strategies to effectively manage seasonal, unanticipated, or irregular facilities demands. o Participates in product and service procurement related to assigned areas. o Develops, maintains, submits activity reports that establishes metric data which is used to support operational decision making. o Establishes and maintains effective relationships with staff, leadership, tenants, and stakeholders. o Acts as a key member of the Airport’s Safety Management Team. o Assists with continued development of the Airport’s Safety Management System (SMS)/Safety Management Program. o Evaluates the continued effectiveness of safety strategies. Assists with optimizing emerging safety trends, practices and standards. o Tracks, monitors, and files all airport workman’s compensation claims. o Files, monitors, and administers all tort claims directly with IRF in coordination with Horry County’s Risk Management Division. o Responsible for monitoring, filing, and administering property damage claims, weather-related damage claims, any injury reporting outside of a normal tort claim and all loss claims. o Files, monitors, and administers all aviation related claims through the air carrier. o Responsible for the claims process for its entire duration, which may include court appearances and depositions. o Supports other Departments as may be necessary or required under routine and non-routine circumstances. o Will be required to be available for the support of after-hours requirements working nights, weekends, and holidays.

Position Minimum Requirements

QUALIFICATIONS: Graduation from accredited high school or general education degree (GED). At least five years of demonstrated operational or management experience in one or more of the following areas: parking facilities, commercial ground transportation services, airport landside operations, airport operations, or closely related field. Candidate must pass a background check without indication of possible aviation security risk as required by the transportation security administration, valid SC motor vehicle operator’s license, and meet pre-employment drug screening requirements. CERTIFICATES, LICENSES, REGISTRATIONS: WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office and airport/airfield environment. Considerable exposure to stressful situations. Considerable exposure to disagreeable elements such as construction site hazards, extreme heat, cold, excessive noise, and exhaust fumes. PHYSICAL DEMANDS: Required to remain in a stationary position and/or traverse the airport environment for extended periods of time. Moderate to heavy physical activity as needed to move, transport and position objects. Occasional strenuous physical activity may be required due to various tasks in emergency situations. Ability to effectively communicate with other employees, airport personnel and members of the public. **The information provided in this job description is designed to provide the general nature and level of work performed within the job classification. The job description is not designed to contain or be interpreted as a comprehensive list of all work duties, responsibilities and qualifications required of team members assigned to this job. This job description may be updated, modified and/or revised or eliminated by the County, at is sole discretion, from time to time as it deems necessary to meet the business needs of the County. The County is an equal opportunity employer, committed to providing a culturally diverse workplace for qualified candidates.