36 Customer Service Rep Jobs in Brea, CA
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Hoshizaki America, Inc. is Hiring a Customer Service Rep Near Brea, CA
Essential Functions
- Process customer orders accurately and efficiently using the company's order management system .
- Maintain broad knowledge of all company products, services, and promotions .
- Investigate and resolve customer issues or complaints, collaborating with internal teams to find solutions .
- Communicate effectively with internal departments to ensure customer needs are met and orders are processed accurately .
- Track and monitor order status, ensuring timely delivery and addressing any delays or issues that may arise.
- Work closely with Business Analyst and Accounting to confirm and process customer concessions, rebates, credits, and charge corrections .
- Create and advise disposition for items that have return requests from carriers or customers.
- High School Diploma or E quivalent
- 2 years customer service experience required .
- Excellent communication skills, both verbal and written.
- Strong problem-solving and interpersonal abilities
- Proficiency in using customer relationship management (CRM) software and Microsoft Office applications.
- Knowledge of manufacturing processes and products is a plus.
- Ability to work in a fast-paced and sometimes high-pressure environment.
- Attention to detail and strong organizational skills.
- Typically work is in an office environment where the noise level is low to moderate.
- Requires standing and/or sitting for prolonged periods of time.
- Ability to lift boxes/materials weighing up to 10 lbs.
- R equire s telephone work and/or computer work, as well as interactions with other employees and customers.
- Ability to read, write, listen, and communicate effectively.
Job Summary
Full Time
$53k-69k (estimate)
05/30/2024
06/01/2024
ceohoshizaki.com
Peachtree City, GA
<25
Related Companies
The job skills required for Customer Service Rep include Customer Service, Problem Solving, Communication Skills, Microsoft Office, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
12/10/2021: Juneau, AK
At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
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Step 3: View the best colleges and universities for Customer Service Rep.
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