Office Coordinator

The Office Coordinator is responsible for coordinating office activities including answering phone calls, directing concerns to proper individuals, assisting with clinical records, assisting with clerical tasks from the leadership team, and additional office tasks as assigned.

Essential Job Functions/Responsibilities

• Answers telephone inquiries and triages phone calls appropriately.
• Communicates effectively via phone, e-mail, secure messaging, etc. with families, patients, vendors, referral sources, and staff.
• Greets office visitors and helps direct office traffic to the appropriate individuals.
• Helps the leadership team, preserving the confidential nature of the information they have knowledge of. Maintains security/confidentiality.
• Helps to maintain management files, records, and correspondence as requested by leadership team.
• Performs word processing needs, e-mail, faxing, and copying tasks for the organization.
• Orders and stocks clinical supplies, cleaning supplies as well as general office supplies for multiple locations.
• Maintains supply, DME, and additional records as need to ensure accurate supply orders and stock. This may be completed through electronic systems as necessary.
• Enters data and clinical medical records in the electronic medical record system with accuracy to ensure medical records are complete and compliant.
• Sends orders to physicians when needed. Maintains document tracking to ensure records are complete and compliant.
• Works with assigned vendors to ensure competitive pricing regularly.
• Assists with the making, inputting, and updating of calendars and schedules with oversight from the leadership team.
• Assists with Intake and Referral support in the office/with clinical team.
• Maintains comprehensive working knowledge of state, and federal documentation regulations and serves as a resource for appropriate organization personnel.
• Provides support to leadership team clinical team to assist them in continually improving all aspects of hospice care services.
• Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated.
• Stays informed about changes in the field of hospice care, shares information with appropriate organization personnel.
• Promotes hospice referrals in the health care community.

Additional Responsibilities

• Assumes responsibility for personal growth and development and maintains and upgrades professional knowledge and practice skills through attendance and participation in continuing education and in-service classes.
• Other duties as assigned by Directors.

Position Qualifications

• Associate degree or higher preferred. Degree Concentration in Business, Administration, or Communication preferred.
• Demonstrated computer and information systems knowledge required. Previous electronic medical record experience preferred.
• Demonstrated ability to work under stress in an ever-changing environment.
• Demonstrates excellent phone etiquette.
• Maintains a working vehicle, an acceptable driving record, and a valid driving license.
• Demonstrates excellent communication skills and public relations skills.
• Must work well in a Team environment and demonstrate autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
• Must understand and work toward the organizational mission.
• Must maintain confidentiality.

Job Type: Full-time

Salary: $16 to $20 based on experience.

How to Apply

Email Application and Resume to HR@hospiceoflansing.org to be considered.

You may also mail your resume to Hospice of Lansing/Stoneleigh Residence, ATTN: Human Resources, 3186 Pine Tree Road Ste 1, Lansing, MI 48911 or fax us at (517) 882-3010.