19 Customer Support Representative Jobs in West Covina, CA
HospiceMD is Hiring a Customer Support Representative Near West Covina, CA
- Responsible for quickly learning the uses and procedures of the software service provided by company
- Courteously and professionally answer customer calls.
- Be able to ascertain customer questions or concerns.
- Be able to effectively and professionally assist customers with the use of the software.
- Be able to communicate customer questions that need to be escalated to the development team.
- Track and follow up with customer resolutions.
- Schedule and perform webinars for customers learning the software
- Communicate with different departments with the company in a professional manner that promotes teamwork.
- Excellent phone etiquette/customer service skills
- Exceptional ability to professionally communicate knowledge of the software
- Must have computer and web savvy / Must have sufficient technical aptitude to quickly learn
- Experience with IT and technical support preferred
- Experience with customer service preferred
- Ability to work with minimal supervision in a fast paced work environment
- Self-motivation and the ability to work well with a team in a professional manner
Job Summary
Full Time
$44k-56k (estimate)
06/15/2024
08/14/2024
hospicemd.com
West Covina, CA
<25
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The job skills required for Customer Support Representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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