Hospitality Health ER is Hiring a Patient Experience Technician Near Longview, TX
Position GoalsThis job description for the Patient Experience Technician (PET) at Hospitality Health ER provides criteria for the evaluation in performance, attitude, and discipline. The Patient Experience Technician (PET) at Hospitality Health ER will strive to provide proficient, competent care while maintaining the patient’s sense of comfort, dignity, and rights. Position ResponsibilitiesUnder the direction of the Compliance Director, the responsibilities of the Patient Experience Technician (PET) at Hospitality Health ER are, but not limited to:
Helping in the facility or assigned areas by giving the best patient experience possible prior to discharge
Assisting with deescalating patient complaints in person and over the phone
Helping call in medication for patients such as Eliquis
Being prepared to help with medical records such as scanning in charts and locating charts, as needed
Communicating effectively with co‐workers, patients, and families
Training staff on Hospitality bedside manner and patient care expectations
Communicating with patients, visitors and staff in a friendly manner
Other duties as assigned
General Responsibilities & Expectations
Maintaining HIPPA compliance and upholding utmost integrity and privacy of every patient
Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)
Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection control policies and procedures
Promoting a positive work environment by communicating appropriately with patients, visitors, and co‐workers
Being a valuable teammate at all times, when asked to help with other task and/or other duties as requested
Maintaining a professional appearance and good personal hygiene per company policies
Adhering to the guiding principles and policies set forth by HHER
Maintaining professionalism in job performance and practice
Communicating needs through the proper chain of command
Displaying integrity and honesty
Maintaining a positive attitude towards patients, guests, visitors, and co‐workers
Contributing to meeting the mission and goals of Hospitality Health ER
Position RequirementsThe competency requirements for the Patient Experience Technician (PET) at Hospitality Health ER are:
Strong communication skills and displays a positive attitude and passion for Hospitality Health ER
Maintains flexibility and availability for on‐call and any coverage requirements that are not otherwise met by the Compliance Department staff
Able to listen and follow instructions
Able to work unsupervised; Willingness to take an initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail
Able to maintain a professional manner at all times
Displays integrity and honesty
Maintains a positive attitude towards patients, guests, and visitors
Customer service experience; demonstrated ability in customer service practice related to direct patient care in high volume, high stress environment
Critical thinking skills; ability to work autonomously and make efficient use of time and resources
Education/ExperienceThe education and experience requirements for the Patient Experience Technician (PET) at Hospitality Health ER are:
High School Graduate / Equivalent is preferred but not required
Ability to read, speak, and write the English language
Must follow oral and written directions
Previous medical experience, emergency room preferred
Physical DemandsRequires full range of body motion Eye‐hand coordination Standing and walking for extensive period of time Pushing and pulling Reaching Climbing (ascending and descending) Balancing Bending / Stooping Kneeling / Crouching Using arm, leg and back muscles for extended periods Occasionally lifts and carries items weighing greater than 50 pounds Requires working under stressful conditions Requires corrected vision and hearing to within normal range Potential exposure to communicable disease