Description

Job Summary:

The General Manager must be responsible for the success and profit of the hotel. They must meet and exceed all objectives set by the company and brand to achieve maximum results in revenue, profit, and guest satisfaction. They must be responsible for revenue generation and key account management as well as the development and execution of sales and marketing plans for the hotel. They must provide exemplary performance for staff to follow. They must supervise overall operations for the hotel including, but not limited to, responding to all needs of the hotel whether it may be covering responsibilities or duties to responding to emergency situations to actively engaging in the community. The General Manager must live in the community and within a twenty minute drive to the hotel.

Responsibilities

Guest Relations:

• Be readily available and approachable to all guests.
• Ensure that departments achieve or exceed the guests service expectations.
• Take proactive approaches when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.
• Become involved in community and/or government affairs.

Associate Team:

• Communicate all goals and results with associates.
• Ensure all employees complete departmental checklists, and are correct and filed.
• Know the guests scores of the hotels. Be able to lead and train team members to respond and take ownership of guests needs. Be an active leader in achieving the GSS goals of the hotel.
• Promote teamwork and associate morale.
• Lead by example demonstrating self-confidence, energy, and enthusiasm.
• Motivate and encourage your staff to solve guest and associate related concerns.

• Recognize good team performance on a continuous basis through reward and recognition.
• Foster and motivate subordinate supervisors with continuous training and leadership in their positions.
• Conduct weekly management meetings and monthly department meetings.
• Promote empowerment.
• Develop cross-training opportunities throughout the hotel.

• Assist assistant general manager/team leaders/team members in understanding GSS results and in developing plans to improve areas in need and expand on strengths.
• Post/discuss daily revenue to budget and GSS scores on a daily basis for all associates to review.
• Complete all required brand training for all positions to remain focused on continual learning. Assist the team leaders in doing the same for each team member.
• Complete no less than one review for each employee annually while utilizing discussion forms throughout the year.
• Provide on-going service training utilizing local classes, brand training tools, and other corporate training resources.
• Ensure orientations for new team members are thorough and complete in a timely fashion.

Financial:

• Achieve budgeted revenue and profit goals.
• Comply with all corporate accounting procedures.
• Maximize revenue through brand systems and the company revenue manager.
• Develop and implement annual budget and marketing sales plans.
• Utilize M3 tools, i.e. M3 checkbook, actual budget forecast reports, etc., to keep department managers and hotel within budgeted financial objectives.
• Utilize sales and marketing reports to implement selling strategies. Utilize the brands inventory control systems, forecasting reports, and the company revenue manager.
• Oversee all accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll, and proper ordering procedures.

Sales and Marketing:

• Implement hotel participation in corporate national sales and marketing programs.
• Communicate competitive market conditions to team supervisors and Regional Managers.
• Review brand inventory controls and selling strategies daily.
• Continually solicit new business for the hotel.
• Monitor group block and direct bill processes.
• Network during breakfast and social hours to assist the sales department in uncovering new business leads.
• Ensure that all Guest Service Representatives understand hotel selling strategies.
• Stay current on conditions in your hotels community.
• Continuously update the forecasting report for the following years budget.
• Maintain rapport with competitor hotels, lead sources, clients, and the local community.
• Remain active in all aspects of community functions.

Operations:

• Perform and train excellent guest service.
• Implement, provide, and promote a safe working environment.
• Inspect all departments to ensure the hotel meets sanitation and cleanliness standards.
• Implement preventative maintenance and deep clean program according to the company manual.
• Become certified in food handling, CPR, TIPS training, and any other mandatory programs within 90 days of assignment.
• Coordinate suite care programs (including general cleans) to identify trends and make recommendations for improvements.
• Attend all brand related meetings/ conferences/training seminars. Assist with and teach the department supervisors the scheduling tool to remain within budgeted guidelines. Look for potential times during the week that may require additional staffing.
• Ensure cross-training of all associates.
• Must pass all brand and internal audits

Administrative:

• Ensure property hiring practices comply with I-9, ADA and EEO requirements.
• Use discussion forms in a constructive manner when addressing concerns with associates.
• Maintain current licenses and permits as prescribed by local, state and federal agencies. Do not sign contracts. Send all information to your Regional Director for contract tracking purposes.
• Complete knowledge of company manuals and brand standards.
• Must maintain high standards, including passing all internal company audits and Brand audits and programs.
• Scheduling of management team includes coverage of weekend and evening hours.
• Pursue additional personal development.
• With input from department supervisors, conduct reviews in a timely fashion.

Additional Responsibilities:

• Any other duties assigned by your regional director.
• Must have a valid drivers license, Proof of insurance and pass as approved driver.

Qualifications

PHYSICAL REQUIREMENTS:

Sitting rarely

Walking constantly

Climbing stairs frequently

Standing constantly

Crouching/bending/stooping frequently

Reaching constantly

Grasping frequently

Pushing/pulling frequently

Near vision constantly

Far vision constantly

Hearing constantly

Talking constantly

Lifting/carrying up to 50 lbs.

Notice:

The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.