Description

Essential Duties and Functions/Responsibilities/Tasks:

• Work under direction of the Spa Director.
• Maintain positive and professional approach with employees, coworkers, and guests.
• Communicate regularly with all spa staff on property regarding appointments and required timeframe for smooth workflow.
• Greet clients in a courteous manner for all steps of their spa experience.
• Ability to give meticulous massage treatments.
• Be extremely knowledgeable and able to accurately describe the and sell services and products offered at the spa. 
• Educate guests on hotel activities and facilities. 
• Consult with the guest to ensure expectations are met for a pleasurable visit, may include site tour.
• Maintain cleanliness, organization and restocking of your treatment room. This includes work station, the storage area, and other areas in guest view. Assist in helping with cleanliness throughout the spa. 
• Prepare massage equipment, sanitize instruments, treatment areas and supplies daily, and complete all tasks necessary for opening and closing shifts.
• Maintain a well-groomed, professional appearance, which includes wearing a clean and well-kept uniform, and nametag.
• Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies.
• Maintain spa rooms and public areas in a clean, comfortable and saleable condition, including front of house areas. (station cleared, trash picked up).
• Report any accidents or injuries to the Security Department.
• Carry out deep cleaning tasks and special projects.
• Attend product knowledge training as required.
• Keep current and up to date knowledge of changing trends and developments in the department.
• Other duties as assigned consistent with the functions of this position as needed at any of the properties.

Requirements

Qualifications:

• Current license, massage therapist as required by the State.
• Must be a passionate people person, as this job is highly interactive and requires superb customer service skills sales experience a plus.
• Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
• Ability to maintain a pleasant disposition and work smoothly in high stress work environment. 
• Must be effective in handling problems in workplace, including anticipating preventing, identifying and solving problems as necessary. 
• Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
• Ability to work on your feet or sit for long periods of time.
• Must be able to lift/push/reach for/carry 30 pounds frequently.
• Minimum of 1 year massage therapist experience required; spa or hospitality experience a plus.
• High school diploma or equivalent experience/training.
• CPR Certification a plus.