Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Learning Coordinator for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

As a Learning Coordinator, you will be responsible for assisting our Director of Training and Quality in creating, facilitating, and tracking team member training ranging from compliance to service excellence and leadership development of both hourly and salaried team members. The Learning Coordinator is called upon to assist in creating bench strength in our pursuit of delivering outstanding legendary customer service always!

ESSENTIAL RESPONSIBILITIES:

• Design, develop, and update engaging and effective training materials, including presentations, e-learning modules, videos, job aids, and other resources, utilizing best practices in instructional design and adult learning principles.
• Collaborate with subject matter experts and Director of Training to identify training needs, define learning objectives, and design curriculum for various functional areas and levels within the organization.
• Assist in delivery of training sessions in both traditional classroom settings and virtual environments, ensuring content is delivered effectively and engagingly, and that learning outcomes are achieved.
• Assist in managing the organization's LMS, including course creation, enrollment, tracking, and reporting, to ensure smooth and efficient delivery of training programs. This will be across both Reach360 and Marriott DLZ platforms.
• Conduct post-training evaluations to assess the effectiveness of training programs and make recommendations for improvement. Continuously monitor and update training materials and delivery methods to ensure relevance and effectiveness.
• Build and maintain relationships with internal stakeholders, including department managers and executives, to understand their training needs and priorities, and to gain buy-in and support for learning initiatives.
• Ensure all Team Members have access to MGS and are utilizing their EIDs to maintain compliance on Marriott’s DLZ as well as maintain a high-quality standard in all training materials and delivery methods.

MUST HAVES:

• Passion for creating amazing experience for our clients and guests
• Strong knowledge of learning styles
• Creative thinking and strategic skills
• Flexible schedule, able to work evenings, weekends, and holidays.
• Strong interpersonal and relationship building abilities; passion for collaboration

QUALIFICATIONS:

• Minimum of 1 years of experience as a trainer
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.

HOTEL DROVER OFFERS A COMPREHENSIVE BENEFITS PACKAGE INCLUDING:

• Personal and professional growth opportunities
• Workplace culture with heart and soul
• Wellbeing benefits for you and your family
• Paid time off
• Career experience of a lifetime

OUR CORE VALUES:

• Hit the Mark, Every Time
• Blaze New Trails
• Spark Warmth
• Be Intentional
• Honor All
• Do Right
• Stay Curious