Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Office Manager for the Best Western Plus - Bloomington, MN at the Mall of America.

Job Purpose:

Oversee all Front Office Operations to ensure profitability, control costs, and quality standards to ensure total guest satisfaction. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Best Western, Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.

This job requires the ability to perform the following:

• Perform room inspections, which require bending stooping, reaching overhead, and moving throughout guest floors.
• Assists in check-in/check-out of guests or any related guest service activity.
• Perform other duties as requested. For example, special requests from guests.
• Participates in Manager on Duty program requiring working second shift, constant monitoring throughout the hotel, and troubleshooting.
• Must have considerable knowledge of computer systems for registration, reservations, and backup systems.
• Must have above-average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, write, speak, and understand the English language to communicate with guests and employees
• Thorough organization and supervisory skills proficient in accomplishing a task.
• Ability to develop subordinates to enhance advancement in the hotel and the company.
• Must have the ability to analyze complex statistical data and make judgments accordingly.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends, and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third-Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program