National Hospitality Services, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Lobby Attendant (Part Time). for the Sonesta Hotels Airport in Grand Rapids, MI.

Job Purpose:

Maintain lobby and public space areas, as assigned by management, in a clean and orderly condition according to standard procedures in a safe, accident-free manner. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Dust and polish furniture, fixtures and window frames.
• Vacuum carpeting, upholstery and drapery.
• Clean and shine all glass and metal surfaces.
• Empty all smoking materials from ash urns.
• Clean offices as assigned.
• Remove trash to dumpster.
• Clean public restrooms and stock with supplies.
• Clean public elevators (inside and out).
• Stock housekeeping cart with all necessary supplies.
• Notify housekeeping office of malfunctioning equipment, supplies needed or damage to floor covering, upholstery, drapery or electrical fixtures and update housekeeping management on the progress and status of area of responsibility.
• No travel required.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Excellent hearing necessary to hear guest concerns along with management requests.
• Excellent vision necessary to pick out areas that need the most attention.
• Excellent speech communication skills to communicate with guests and management effectively.
• Ability to read and understand the correct use of cleaning supplies. 
• Lifting boxes of supplies, pushing a cart and vacuum, pulling a vacuum (10 lbs.), carrying supplies (20-30 lbs.) daily.
• Bending to pick up items on floor, kneeling to clean under furniture - frequently.
• Mobility - will be walking in the public space cleaning all day - 8 hour shift.
• Continuous standing - will be on feet for 8 hour shift cleaning and doing projects in the public space.
• Climbing ladders of approximately 5-6 feet 5% of year.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program