Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Restaurant Supervisor for the DoubleTree by Hilton in Billings, MT.

Job Purpose:

This job description provides a basic guideline of the duties, responsibilities and requirements of this position. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Supervise the operations of the hostess stand to ensure an optimal level of service and hospitality is provided to the guests.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Follow all applicable Company Standard Operating Procedures.
• Maintain work areas clean and organized.
• Use proper cash handling and accounting procedures.
• Act a Restaurant Manager when required.
• Answer telephone; take reservations.
• Complete other duties as assigned by supervisor to include cross training.
• Display knowledge of cocktail and wine service.
• Display knowledge of food preparation.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Occasionally. Paperwork.
• Concrete, tile, rubber mats covering tile, linoleum, carpet, etc.
• Pick up trays, speak with guests, clean, obtain supplies.
• Clean; inspect side work.
• Serve and speak with guests.
• View restaurant, maneuver through crowds and staff.
• . Obtain overhead supplies and food from window. Serve guests at arm’s length.
• Distribute menus, use telephone, write, stock supplies. Serve plates and hold glasses with beverages.
• Use cash register, adding machine, telephone, garnish plates.
• Move chairs, tables, glassware and China carts. Average weight: 25 lbs. Maximum weight: 50 lbs.
• Food trays, beverage containers, glass racks. Average weight: 25 lbs. Maximum weight: 50 lbs.
• Operate cash register, stock supplies, serve guests.
• Assurance of food quality and consistency.
• Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes, cover shifts on short notice. Work late nights or early mornings.
• Seating of guests, handling money, operate cash register, view restaurant and employee appearance.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Pay is DOE