2 Reservations Agent Jobs in Atlanta, GA
Hotel Granada is Hiring a Reservations Agent Near Atlanta, GA
- Demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest
- Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
- Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memory
- Demonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
- You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
- Always prioritize the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands
- Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
- Demonstrate expert knowledge of the position’s service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Service Manager to improve upon the services offered to our guests
- Collaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback
- Seize any opportunity to go beyond the expectations of the position to assist with a guest’s needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager
- Utilize and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines
- Monitor and respond to hotel fire control panel and emergency and safety situations in an efficient and professional manner
- Accept and deliver wake-up calls, messages and facsimiles in a timely manner
- Acquire sales from in-coming reservation calls and coordinates details of each reservation. Completes internal reservation forms
- Answer General Reservations e-mail, retrieve and distribute mail
- Inform manager of any special attention guests or VIPs and ensure accurate information, obtaining arrival times, etc.
- Contact guests or travel planners to clarify any discrepancies in the preferences or requests before arrival
- Keep an eye on same-day reservations, addressing any reoccurring issues
- Passion for the people, place, and culture of our community
- Minimum of two (2) years of experience in guest/customer service for luxury goods or services; or comparable combination of education and experience
- Professional proficiency of the English language in reading, writing and verbal communication
- Valid driver’s license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- Ability to lift up to 25 lbs. for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
- Ability to work vary shifts, that may include days, nights, weekends and holidays
Job Summary
Full Time
$51k-67k (estimate)
07/11/2024
09/10/2024
The job skills required for Reservations Agent include Customer Service, Guest Service, Verbal Communication, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Reservations Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Reservations Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Reservations Agent positions, which can be used as a reference in future career path planning. As a Reservations Agent, it can be promoted into senior positions as a Travel Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservations Agent. You can explore the career advancement for a Reservations Agent below and select your interested title to get hiring information.
If you are interested in becoming a Reservations Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservations Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Reservations Agent job description and responsibilities
Also known as travel clerks or reservationists, reservation agents provide booking and reservation services to customers.
02/20/2022: Charlotte, NC
Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins.
01/02/2022: Anchorage, AK
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
01/11/2022: Pierre, SD
Process reservations that require direct communication with the service provider through both email and telephone.
02/23/2022: Amarillo, TX
Most reservation agents of all types are required to maintain some sort of records with all transactions from that day of service.
03/14/2022: Florence, SC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Reservations Agent jobs
Reservation Agents must be very knowledgeable on the services they are selling or promoting.
03/08/2022: Port Arthur, TX
Reservationists often work with multiple reservations at a time and need to be able to multitask.
03/03/2022: Twin Falls, ID
Some travel agents work for vacation destinations and use their experience to help sell travel packages to potential customers.
02/26/2022: Fayetteville, NC
Maintain a positive demeanor while working quickly to create reservations successfully and resolve any issues.
01/24/2022: New Haven, CT
Some agencies prefer reservations agents with firsthand experience visiting a country.
01/10/2022: Pascagoula, MS
Step 3: View the best colleges and universities for Reservations Agent.
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