ABOUT OUR COMPANY

Just like no two neighborhoods are alike, no two Hotel Indigos are alike. The

The neighborhood story serves as the starting point for every hotel. It informs every decision

from design, to experience, to F&B. Its how we celebrate the neighborhood to excite

curiosity in guests and make locals proud.

ABOUT THE ROLE

We are looking for a Front Desk Manager to join the team! As a Front Office Manager, you will oversee and support the front office to ensure compliance with company operating procedures, brand standards, and overall guest satisfaction. You will train and manage staff, supervise administrative duties, and address customer complaints and queries. You will also play a key role in making sure all front desk staff are creating a positive first impression for guests and is the face of the establishment.

Essential Duties:

• Ensure that front desk staff operates efficiently and effectively by monitoring guest check-in and check-out procedures.
• Coordinate routine meetings to ensure guest experience and provide coaching experiences for staff.
• Strong supervisory skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provide coaching, advice, and assistance as required; help subordinates overcome obstacles and deal with problems.
• Knowledge of safety management principles; federal and state OSHA regulations; safety, emergency, and accident policies and procedures.
• Able to use repetitive hand and body motions such as grasping, writing, typing, listening, hearing, and visual acuity.
• Able to walk, including climbing stairs, and ladders, standing to a significant degree, kneeling, reaching, bending, handling machinery, lifting, feeling, talking, hearing, and see.
• Able to stand for long periods of time or for the duration of a shift.

Specific Requirements of this role:

• Directly supervise or assist in the supervisory function of front desk employees.
• Assist in creating schedules for employees.
• Ensure the front desk maintains accurate and up-to-date guest information.
• Respond promptly to guest requests and complaints.
• Coordinate and schedule a routine meeting to identify strength and coaching opportunities within the staff.
• Resolve guest billing discrepancies.
• Understand employee and guest satisfaction results and communicate game plans to address need areas and expand on the strengths.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED.
• At least 1-3 years in a supervisory or management role.
• Strong communication skills; able to effectively communicate tasks to staff effectively and respectfully.
• A minimum of 3-5 years of Front Desk Experience.
• Proficient in Microsoft Office and relevant computer systems (CRM).
• Ability to work a flexible schedule including evenings, weekends, and holidays.

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.