Summary
This paid internship* is in the IT Customer Solutions Department, House Information Resources (HIR), Office the Chief Administrative Officer (CAO).
This job is open to

• The public
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency
Open to the public
Duties
Job Summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers, and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, childcare, food and vending, procurement, logistics and administrative counsel.

This paid internship* is in the IT Customer Solutions Department, House Information Resources (HIR), Office the Chief Administrative Officer (CAO), U.S. House of Representatives (House). HIR provides a wide range of technological services and support for the House. HIR employs several hundred people with a variety of skills including coding, design, telecommunications, emergency response, and online security.

CAO-HIR is excited to provide a one-of-a-kind learning experience for an enthusiastic future technology specialist. This internship will offer the ability to (1) work on everything from computer hardware and software to mobile devices, and (2) contribute to meaningful and rewarding support programs in service of the House. In this challenging role, you'll collaborate with a diverse and passionate team of talented technology staff and gain meaningful IT experience on prestigious Capitol Hill.

*Paid at an annual rate of $35,677 not to exceed 120 days

** The CAO standard business hours are 8:30am-5:30pm Monday through Friday.This is a full-time 40-hour per week internship that will require onsite attendance in Washington, D.C.

Primary Duties/Responsibilities:

• Provide system administration and technical service support to staff of the U.S. House of Representatives (House).
• Support the HIR Congressional Transition Team with providing technical and administrative support with Departing, Returning and New Member activities.
• Provide end-user software/hardware troubleshooting; mobile device ordering, configuration and apps installation; peripheral support, i.e. printers, headphones, USB camera; and computer/laptop imaging and disconnect/reconnect.
• Provide front line phone, Live Chat, and Remote Desktop support.
• Work with SharePoint Team on SharePoint Development & Administration.
• Performs other official duties and special projects as assigned.

Requirements
Conditions of Employment

• USAJobs Conditions of Employment

Qualifications
Qualifications:

• Currently pursuing an undergraduate degree in a technical or quantitative discipline, including computer science, computer engineering, information systems, and information technology, or a related field.
• Must possess knowledge of a variety of hardware, software, firmware and related workstreams (to include SharePoint Development).
• Must be able to work with all levels of a multifaceted workforce as well as with sensitive, confidential, and complex projects/ responsibilities. Ability to multi-task and work well both independently and on a team required.
• Must be able to communicate effectively, both orally and in writing, as well as the ability to establish effective working relationships with senior staff and other high-ranking officials.
• The ideal candidate will be a results-oriented team player possessing an interest in public service.

*Continued employment is contingent upon satisfactorily
completing a criminal history records check (or other applicable security
clearance) and a pre-employment drug-test (pre-identified position only).

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated using a structured interview process.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  Resume
  If you are relying on your education to meet qualification requirements:
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  Qualified candidates please submit your resume online by following the instructions in this link.
  Agency contact information
  CAO Human Resources
  Phone
  202-225-2926
  Address
  CAO
  441 2nd St
  Washington, DC 20515
  Next steps
  Qualified Candidates will be contacted directly.
• Fair and Transparent
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents
Resume
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Qualified candidates please submit your resume online by following the instructions in this link.
Agency contact information
CAO Human Resources
Phone
202-225-2926
Address
CAO
441 2nd St
Washington, DC 20515
Next steps
Qualified Candidates will be contacted directly.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request