453 Call Center Manager Jobs in New York, NY
Housing Works is Hiring a Call Center Manager Near New York, NY
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org
Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
BenefitsWe have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Compensation Range: $26/hr - $28/hr commensurate with experience.OverviewThe Donation Call Center Manager is part of the Processing, Distribution Center of Housing Works Thrift Shops, working closely with the Moving Manager to ensure the enterprise as a whole is successful.
Responsibilities
- Manage, develop, and train the Donation Call Center Staff.
- Oversee and report on the daily, weekly and monthly activities of the department to achieve truck values and customer service standards.
- On an as needed basis, reevaluate current policies and systems and create new systems to improve efficiency and accuracy, while holding staff accountable to policies and procedures.
- Meet and report on donation conversion goals.
- Appropriately schedule transportation of donations of but not limited to; household goods, furniture, clothing and shop supplies.
- Ensure truck values of $4500 per truck, per day by adding units/up selling donations of house wares and other small pieces.
- Oversee and maintain the operations of the Refashion program through appropriate scheduling, proper reporting, maintenance of records, and proper administration of program as outlined in the Refashion program contract with the Department of Sanitation.
- Supervise a staff of up to 6 efficiently to ensure the most sustainable operational practices across the department.
- Oversee day-to-day operations of the Refashion program including troubleshooting and working directly with the DOS to ensure timely performance and fulfillment of the contract.
- Manage and track data for capture and analysis and use results to improve performance.
- Provide product/service information by answering questions; offering assistance to Call Center staff.
- Help recruit and develop staff through mentoring and guidance, identify training needs and develop methods of formalized training for staff.
- Ensure staff are motivated and aligned to achieve goals.
- Maintain productive relationships with store management teams and the moving department.
Job Summary
Full Time
Retail
$97k-136k (estimate)
06/29/2024
07/25/2024
housingworks.org
MANHATTAN, NY
500 - 1,000
2011
BUNY GARCIA
$10M - $50M
Retail
Related Companies
The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Manager job description and responsibilities
Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.
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Call center managers will be directly responsible for hiring, training and motivating call center representatives.
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Motivating and guiding team members on navigating difficult customer calls.
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Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.
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They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Manager jobs
Some call center managers can also work toward sales and team leadership certifications.
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Educational requirements to become a call center manager vary by employer.
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Any call center manager will receive on-the-job training.
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Be a social leader to foster optimism and promote culture change.
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Focus on agent engagement and retention.
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Step 3: View the best colleges and universities for Call Center Manager.
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