Overview: Works for a Federally Qualified Health Center.

Duties and Responsibilities:

• Supervise Clinic operations in conjunction with Director of Facilities & Practice Operations

• Liaison between medical staff, patients, and other external health care delivery services.

• Oversees Medical Clinic Staff functions and duties are aligned with overall operations.

• Promotes, models, mentors, and leads customer service excellence.

• Supervise implementation and adherence of all agency policies

• Participates in the interview selection and recommendation for hiring

• Supervise patient scheduling and flow of patient procedures

• Supervise computer data input by front desk and eligibility staff

• Ensure all patient encounters are checked in and checked out in an accurate and timely manner

• Adhere to budget and budgetary guidelines

• Perform evaluations on front desk & eligibility staff.

• Manage contract reporting calendar and update as necessary

• Supervise compilation of all needed materials for program quarterly reports

• Monitor site-specific productivity goals and objectives for the site.

• Responsible for overseeing adequate medical coverage for designated site

• Provides orientation to new staff.

• Responsible for ensuring front desk & eligibility staffing patterns are conducive to needs at location.

• Coordinates training and continuing education for staff.

• Approve timesheets and PTO for designated staff.

• Responsible for the allocation & reconciliation of petty cash per site.

• Prepares the daily deposit of patient payments for submission.

• Be able to handle customer service issues for staff & patients.

• Other duties as assigned by the Director of Facilities & Practice Operations

Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:

• College degree preferred (experience may substitute for degree)

• Must have 4 years of experience in a position with managerial responsibilities 

• Bilingual in English & Spanish preferred.

• Proficiency in Microsoft word and Outlook.

• Minimum typing speed of 35 wpm.