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At Houston Methodist, the Patient Care Assistant / Unit Administrative Assistant (PCA / UAA) position is responsible for performing key functions that support the interprofessional team in delivering high quality, cost-effective care.
The PCA / UAA position demonstrates basic knowledge and skills necessary to communicate appropriately and carry out delegated nursing assistant level tasks for assigned patient populations, assisting in the delivery of patient care and services under the supervision of a licensed nurse.
This position performs basic patient care activities of daily living (ADL's) within unit-specific defined limits and job scope, such as assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity and maintains competency requirements for computer medical terminology and other job-related functions, while practicing Patient and Family Centered Care in concert with Houston Methodist ICARE values : Integrity, Compassion, Accountability, Respect and Excellence.
The PCA / UAA position assists with calls to physicians and their office, bed management, transfer services or other floors, coordinating with Operations Administrator as needed, answering incoming telephone calls for the unit and transfers as appropriate.
Requirements :
PEOPLE ESSENTIAL FUNCTIONS
Answers incoming telephone calls for the unit and transfers as appropriate. Facilitates and supports effective throughput with timely communication.
Greets patients and visitors to the unit, assisting with directions, information and guidance. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution, responding positively to requests for assistance.
Interacts with peers, staff, and physicians in a supportive and respectful manner. Encourages open communication to achieve mutual understanding.
Conducts self in a manner that is congruent with cultural diversity, equity, and inclusion principles. Provides contributions towards improvement of department scores for employee engagement, i.
e., peer-to-peer accountability.
SERVICE ESSENTIAL FUNCTIONS
Follows the patient and family-centered care standards and provides direct patient care under the direction of a registered nurse.
Documents, where applicable, care administered, diagnostic measurements, treatments, and procedures in accordance with established policies and procedures and cultural diversity and inclusion principles.
Responds to the nurse call system, contacting nursing personnel as appropriate, and follows through with meeting patient needs.
Pull / prints daily reports per unit standard, which may include daily shift report, charge nurse reports, handoff reports and / or My Daily Care Plan.
Assists with calls to physicians and their office, bed management, transfer services or other floors, coordinating with Operations Administrator as needed.
Organizes the unit workflow, paperwork as needed, proactively problem-solves, anticipating needs, and managing multiple ongoing priorities with minimal supervision.
Coordinates the requests to Facilities Management and Biomed regarding department needs or broken equipment. Rounds through the unit, per unit expectations, to check for environmental or equipment needs, and other assistance that may be needed.
Serves as an in-house courier which may include retrieving blood, hand-delivering labs, tele boxes, etc.
Contributes towards improving department scores for patient satisfaction through peer-to-peer accountability, i.e., bedside shift handoff / report.
QUALITY / SAFETY ESSENTIAL FUNCTIONS
Responds to patient calls promptly. Reports near misses and collaborates with the interprofessional health care team to improve patient safety.
Reports near misses and collaborates with the interprofessional health care team to improve patient safety.
Contributes towards improving quality and safety scores, through peer-to-peer accountability. Supports initiatives to prevent conditions such as pressure injuries, patient falls, and hospital-acquired infections.
FINANCE ESSENTIAL FUNCTIONS
GROWTH / INNOVATION ESSENTIAL FUNCTIONS
Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned.
Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications : EDUCATION
EDUCATION
High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
LICENSES AND CERTIFICATIONS - REQUIRED
KNOWLEDGE, SKILLS, AND ABILITIES
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
ON-CALL*
TRAVEL
Travel specifications may vary by department
Company Profile :
Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas (two-way tie) and one of America's Best Hospitals.
As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation's largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program.
Two of Houston Methodist's primary academic affiliates are among the nation's leading health care organizations : Weill Cornell Medicine and New York-Presbyterian Hospital.
Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
VEVRAA Federal Contractor - priority referral Protected Veterans requested.
Last updated : 2024-08-20
Full Time
Ambulatory Healthcare Services
$38k-47k (estimate)
08/23/2024
08/27/2024
houstonmethodist.org
CYPRESS, TX
7,500 - 15,000
2010
GABRIELA NICOLA
$5B - $10B
Ambulatory Healthcare Services
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