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Senior Patient Services Rep - Orthopedics (The Woodlands)
REFER A FRIEND Current Employees Apply BACK Location : HM The Woodlands Hospital - 17201 Interstate 45 S The Woodlands, Texas 77385 Job Ref : 60419 Talent Area : Administrative Job Shift : 1st - Day Job Type : Full-Time Posted Date : Aug. 19, 2024
At Houston Methodist, the Senior Patient Services Representative is responsible for performing patient check in / check out functions and appointment scheduling to facilitate the patient visit experience.
Responsibilities include performing more complex processes related to scheduling or other department related protocols and serving as a role model and mentor to less experienced staff.
This position supports timely, accurate claims submission and may perform registration and / or other revenue cycle functions.
Other duties include providing general operations assistance and / or patient service tasks specific to the scope of the department.
Requirements :
PEOPLE ESSENTIAL FUNCTIONS
Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results.
Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
Performs patient check in / check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.
Performs more complex processes related to scheduling or other clinic related protocols.
Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards.
Provides appropriate notification of issues that may result in service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
Functions as a role model and mentor for less experienced staff and serves as the next level resolution source for problems.
SERVICE ESSENTIAL FUNCTIONS
Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter.
Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent / emergent situations per protocols.
QUALITY / SAFETY ESSENTIAL FUNCTIONS
Serves as a liaison for the patient, medical staff, and third parties. Communicates to resolve patient access and quality service matters.
Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
May assist clinical staff as per scope of the treatment center.
FINANCE ESSENTIAL FUNCTIONS
Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification / coordination, or obtaining authorizations or referrals to ensure financial objectives are met.
Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.
GROWTH / INNOVATION ESSENTIAL FUNCTIONS
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned.
Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications : EDUCATION
EDUCATION
High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
Five years of experience to include three years experience in a related role within healthcare
LICENSES AND CERTIFICATIONS - REQUIRED
N / A
KNOWLEDGE, SKILLS, AND ABILITIES
Last updated : 2024-08-19
Full Time
Ambulatory Healthcare Services
$41k-55k (estimate)
07/18/2024
11/19/2024
houstonmethodist.org
CYPRESS, TX
7,500 - 15,000
2010
GABRIELA NICOLA
$5B - $10B
Ambulatory Healthcare Services
The job skills required for Patient service rep include Customer Service, Scheduling, Billing, Patient Care, Confidentiality, HIPAA, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service rep. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Patient Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Rep job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Rep jobs
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Step 3: View the best colleges and universities for Patient Service Rep.