Overview

NOTE: After department orientation, this position will have an opportunity to work remote or hybrid

At Houston Methodist, the Senior Business Practices Analyst is responsible for managing Business Practices programs. With limited supervision, serves as lead in the development of assigned components of the Business Practices Program. Provides advice and counsel on business practices issues to a variety of stakeholders throughout the System. Serves as a liaison between the Business Practices Office and assigned entity(ies).

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Manages system-wide projects that require research, data collection, analysis of processes and evaluation of applicable regulations and guidelines. Partners with project team members from throughout the organization.

• Partners with stakeholders throughout the organization to draft, edit and adopt policies and protocols and procedures to address system-wide business practices issues.

• Oversees assignments of law student extern as appropriate

SERVICE ESSENTIAL FUNCTIONS

• Writes policies, protocols and procedures to address system-wide business practices issues. Drafts and partners with appropriate stakeholders to edit and adopt.

• Serves as a liaison between Business Practices Office and assigned entity(ies).

• Provides guidance to other Business Practices Office team members to ensure consistency in communication and practice to foster professional development.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Designs, delivers and assesses educational materials for use in training modalities.

• Consults with appropriate staff and subject matter experts for analysis of facts and the interpretation and application of law, policies and procedures to develop situational response and proposals.

FINANCE ESSENTIAL FUNCTIONS

• Utilizes resources effectively and efficiently, demonstrating responsible financial stewardship.

• Approaches projects and assignments in a fiscally responsible manner.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Leads system-wide development, promotion and maintenance of assigned components of the Business Practices Program.

• Demonstrates adaptability and flexibility in the face of changing demands.

• Proactively manages own professional development. Completes My Development Plan.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION

• Bachelor's degree required

• Doctor of Jurisprudence or Master's in Healthcare Administration required

WORK EXPERIENCE

• Five years experience in regulatory compliance to include three years project management experience.

License/Certification

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KSA/ Supplemental Data

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrated project management skills with proven ability to successfully manage projects in a large organization

• Demonstrated ability to analyze data and situations, identify issues, organize and implement strategies to effect change

• Proven ability to present information to a wide range of audiences

• Strong interpersonal and persuasive skills and ability to assess organizational dynamics

• Strong data management, word processing and presentation software skills

• Working knowledge of government healthcare regulations

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL**Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL****Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Company Profile

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.