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Part-Time Guest Services Representative
Houston Rockets Houston, TX
$28k-38k (estimate)
Part Time | Sports & Recreation 1 Month Ago
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Houston Rockets is Hiring a Part-Time Guest Services Representative Near Houston, TX

The part-time Guest Service Representative will work events at the Toyota Center. Guest Services Representatives will be primarily responsible for providing each guest with an appropriate and lively environment to view events by meet, greet and directional guidance in a friendly and respectful manner. This is accomplished through outstanding knowledge of the event and Toyota Center while ensuring that all policies and procedures are followed in accordance with the event and Toyota Center regulations, policies and procedures.
Responsibilities Include But Are Not Limited To
  • Provide customer service for guests attending events at Toyota Center
  • Check tickets, provide directional information, answer guest questions
  • Provide wheelchair escorts
  • Handle lost and found during events
  • Handle seating areas, concourses, and premium areas per event and Toyota Center policy
  • Know emergency policies and procedures and be prepared to act when necessary
  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork
Qualifications
  • At least 18 years of age
  • Excellent customer service skills
  • Excellent social and leadership skills with a diverse staff
  • Tenacious work ethic
  • Detail oriented and highly organized with an ability to handle multiple tasks and adapt to change
  • Ability to work flexible hours including evenings, weekends, and holidays
Physical & Mental Requirements
  • The employee is regularly required to stand, sit, walk for an extended period of time; use handle or feel; reach; stoop; kneel; crouch or crawl; connect with others.
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
  • Ability to receive detailed information through oral communications from guests, radios and overhead sound
  • Will be able to transfer and move items for departmental needs.
  • Will be able to adjust to changing work hours and on-site locations as needed in light of the strong focus on external communications and relationships.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Summary

JOB TYPE

Part Time

INDUSTRY

Sports & Recreation

SALARY

$28k-38k (estimate)

POST DATE

05/18/2023

EXPIRATION DATE

07/26/2024

WEBSITE

rockets.com

HEADQUARTERS

Houston, TX

SIZE

500 - 1,000

INDUSTRY

Sports & Recreation

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The job skills required for Part-Time Guest Services Representative include Customer Service, Leadership, Teamwork, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Part-Time Guest Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Part-Time Guest Services Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Part-Time Guest Services Representative positions, which can be used as a reference in future career path planning. As a Part-Time Guest Services Representative, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part-Time Guest Services Representative. You can explore the career advancement for a Part-Time Guest Services Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Services Representative job description and responsibilities

Accepts payment, makes change and presents departing guest checkout statements.

02/11/2022: Biloxi, MS

Consistently delivers high-quality guest experiences with a focus on building guest relations and exceeding guests expectations.

03/07/2022: Wichita Falls, TX

They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.

01/26/2022: Little Rock, AR

Verifying guest details upon arrival and allocating guest rooms.

03/17/2022: Lorain, OH

The Guest Services Representative represents the hotel to the guest throughout all stages of the guest's stay.

01/03/2022: Boulder, CO

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Services Representative jobs

The Guest Services Representative will ensure the guests have a great experience.

01/27/2022: New York, NY

A guest service representative generally needs to have excellent communication skills.

12/31/2021: Lafayette, LA

Listen, understand and take action.

01/18/2022: Chico, CA

Measure and analyse customer feedback.

02/22/2022: Canton, OH

They also do greetings upon arrival of the guest and making them feel welcomed

02/17/2022: Santa Maria, CA

Step 3: View the best colleges and universities for Guest Services Representative.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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