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Responsibilities
Howmet Fastening Systems (HFS) is seeking a Customer Service Representative in Torrance, CA. HFS is a business unit of Howmet Aerospace, headquartered in Torrance, California.
We hold the number one global position in aerospace fastening systems, and we're the North American leader in commercial transportation fasteners.
Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aerospace engines. Our products are also critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment.
About Howmet Aerospace
Howmet Aerospace Inc. (NYSE : HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries.
The Company's sales for 2021 approximated $5 billion. The Company's primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels.
With nearly 1,150 granted and pending patents, the Company's differentiated technologies promote more fuel efficiency for aircraft and commercial transportation.
For more information, visit www.howmet.com , including content shared during the Company's May 2022 Technology Day.
Primary Purpose
Performs customer service duties in accordance with department and company objectives. Acts as liaison between customers and the company to facilitate sales and the resolution of account or service problems.
Provides customers with information about products and services. Solicits and maintains favorable contacts with current and potential key accounts.
Develops relationships with internal and external customers that will benefit the overall business plan. Builds good relationships with internal and external customers that will benefit company objectives to maintain and increase market share.
These areas include but not limited to timely quotes to customer, customer schedule changes and delivery issues in production.
Follow-up on quotes and determine why business is lost (i.e., Pricing, lead-time, or delivery).
Major Activities
Requires daily interaction with customers, which includes preparing quotes, performing data entry and following-up on customer's orders.
Handle customer complaints in a professional and timely manner to ensure resolution and customer satisfaction
Work with factory if delivery does not meet the needs of the customer
Accept orders from the customer. Book orders to the applicable location. Coordinate adding the item master for part numbers as required.
Work with change notices from the customer, which may include cancellations, reschedules and quantity changes. Make appropriate changes to the sales order.
Address customers' needs on late deliveries or expedited parts as required
Benefits / Salary :
The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation.
The salary range for this position is $50K to $60K.
Qualifications
Basic Requirements
Visa sponsorship is not available for this position.
This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items
About Us
About Howmet Aerospace
Howmet Aerospace Inc. (NYSE : HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries.
Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels.
With $6.6 billion in revenue in 2023, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world.
To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2023 Environmental Social and Governance report at www.
howmet.com / esg-report .
Follow : LinkedIn , Twitter , Instagram , Facebook , and YouTube .
Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.
If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE Howmet@howmet.com
Job Info
Job Identification 108318
Job Category Marketing and Sales
Posting Date 03 / 18 / 2024, 11 : 51 PM
Locations
3016 W Lomita Blvd, Torrance, CA, 90505, US
Job Schedule Full time
Remote Work Schedule Availability? None
ITAR N
Last updated : 2024-06-10
Full Time
Durable Manufacturing
$55k-72k (estimate)
01/31/2024
06/24/2024
theplayhouseatwhitelake.org
SYLVAN BEACH, MI
7,500 - 15,000
1975
DAVID L SQUIER
$1B - $3B
Durable Manufacturing
The job skills required for Customer service representative include Customer Service, Problem Solving, CSR, Communication Skills, Customer Support, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
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