6 Service Manager Heavy Equipment Jobs in Washington, DC
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Service Manager Heavy Equipment
$100k-129k (estimate)
Full Time
2 Days Ago
HQHR is Hiring a Service Manager Heavy Equipment Near Washington, DC
Do you thrive in a fast-paced environment, fueled by cutting-edge innovation? Are you passionate about leading high-performing teams and exceeding customer expectations? If so, this pivotal Service Manager role with a leading equipment dealership might be your perfect fit.
Lead a rockstar service team and deliver unparalleled results:
If you possess the following, we encourage you to apply:
Benefits
Lead a rockstar service team and deliver unparalleled results:
- Guide and empower highly skilled technicians, fostering continuous learning and development.
- Oversee all service operations, ensuring swift repairs, minimized downtime, and maximum customer satisfaction.
- Be at the forefront of innovation, working with state-of-the-art equipment and driving industry standards.
- Plan and schedule service jobs, assigning tasks based on expertise.
- Develop and implement training programs to enhance skills and knowledge.
- Monitor and maintain inventory levels of parts and supplies.
- Review and approve service quotes and invoices.
- Collaborate with other departments to resolve customer issues and provide exceptional service.
- Stay current with industry trends and technologies to drive continuous improvement.
- Supervise the quality of work, ensuring performance standards are maintained.
- Conduct follow-up satisfaction calls and address any negative feedback.
- Drive customer sales by recommending necessary work based on inspections.
- Provide technical advice, estimated repairs, costs, and expected completion times.
- Ensure timely and profitable service job completion (internal & external).
- Personally update customers on potential delays and provide ongoing updates.
- Maintain accurate records of communications with customers, vendors, and associates.
- Work closely with parts, sales, and rental departments for support and collaboration.
- Maintain all required logs, registrations, and licenses for vehicles and equipment.
- Conduct annual employee reviews.
- Participate in company events, team-building activities, and off-site training.
- Apply experience and judgment to interpret and implement senior management directives.
- Drive ongoing training and retention programs for technicians.
- Develop and implement processes to improve operational efficiency.
- Maintain a safe and compliant working environment.
- Ensure optimal reliability and safety of company assets while controlling costs.
- Provide weekly service activity updates to the VP of Product Support, including potential issues.
- Advise management on recommended improvements.
- Communicate job status, progress, and activity updates to sales, rental, and management.
If you possess the following, we encourage you to apply:
- Proven leadership skills: Inspire and motivate your team to achieve peak performance.
- Technical expertise: Understand the complexities of equipment and service procedures.
- Customer-centric approach: Build strong relationships and resolve issues with a smile.
- Excellent communication and interpersonal skills: Collaborate effectively with colleagues and customers alike.
- Drive for continuous improvement: Always seek ways to optimize processes and exceed expectations.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Job Summary
JOB TYPE
Full Time
SALARY
$100k-129k (estimate)
POST DATE
06/24/2024
EXPIRATION DATE
07/09/2024
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The following is the career advancement route for Service Manager Heavy Equipment positions, which can be used as a reference in future career path planning. As a Service Manager Heavy Equipment, it can be promoted into senior positions as an Equipment Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager Heavy Equipment. You can explore the career advancement for a Service Manager Heavy Equipment below and select your interested title to get hiring information.
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