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JOB DESCRIPTION
The customer service representative is responsible for providing customer service and support to employee benefits’ customers. The representative will be providing support to the Account Management team in responding to customer inquiries, providing information about services, processing eligibility, claims and resolving customer issues. Responsible to compute, classify, and record benefit data to keep benefit records complete and timely processing of eligibility.
Major Responsibilities
Knowledge Skills and Abilities:
· HS Diploma or GED equivalent required. Bachelor’s degree preferred.
· 2 years professional experience in a related customer service environment.
· Understanding of insurance products
· Good knowledge of employee benefit programs administration and eligibility guidelines.
· Active Customer Service 4-40, Health 2-40 or Health & Life 2-15 license preferred if not must be obtained within 90 days.
· Strong knowledge of Microsoft Office, Word, Excel, and Outlook Exchange; proficient in web browsers.
· Zywave system knowledge preferred.
· Time Management and Prioritization.
· Self Starter, driven, high sense of urgency.
· Strong Communication skills verbal and written. Bilingual English and Spanish
· Team orientated.
Full Time
$51k-63k (estimate)
07/01/2024
07/14/2024
hrbenefitsservices.com
DORAL, FL
50 - 100
Private
MARIO ROIZ
$5M - $10M
Business Services