Job Summary:

We are seeking a skilled Front Office Manager to oversee the daily operations of our business and guest services. The ideal candidate will have a background in hospitality/office management and possess excellent guest relations skills.

Responsibilities:

• Ensure the front office runs smoothly and efficiently.
• Monitor and manage the workflow of the front office to maintain a high level of performance.
• Ensure exceptional guest service by training and supervising front staff.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records of room inventory and availability.
• Coordinate with front office team and maintenance to ensure business/facility is clean and well-maintained.
• Oversee the night audit process to reconcile daily transactions.

Job Scope and Duties:

1. Oversee Daily Operations:

- Ensure the front office runs smoothly and efficiently.

- Monitor and manage the workflow of the front desk to maintain a high level of performance.

2. Guest Services:

- Ensure smooth check-in and check-out processes for guests.

- Provide exceptional customer service to all guests, addressing any concerns or issues promptly and professionally.

3. Staff Management:

- Train and supervise front office staff, ensuring they meet performance standards.

- Schedule and oversee staff shifts to ensure adequate coverage at all times.

4. Financial Transactions:

- Handle billing and financial transactions accurately.

- Maintain accurate records of transactions and ensure proper cash handling procedures are followed.

5. Organization and Cleanliness:

- Ensure the front office area is clean, organized, and presentable at all times.

- Implement and maintain organizational systems to improve efficiency.

6. On-Call Duties:

- Be on call weekly to address any emergencies or issues that arise during/outside of normal business hours.

Qualifications:

• Proven experience in a front office or similar managerial role.
• Knowledge of hospitality management practices and business operations.
• Strong leadership and team management skills.
• Excellent customer service skills.
• Exceptional interpersonal skills with a focus on guest relations.
• Proficiency in handling financial transactions and billing.
• Strong interpersonal skills with a focus on guest relations.
• Ability to work flexible hours, including being on call.

This Front Office Manager position offers the opportunity to lead a dynamic team in providing exceptional service to our guests. If you have a passion for hospitality and possess the required skills, we invite you to apply for this rewarding opportunity.

Job Types: Full-time, Part-time

Pay: $16.00 - $19.00 per hour

Expected hours: 30 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Monday to Friday
• On call
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Experience:

• Office management: 2 years (Required)

Ability to Commute:

• Lawrence, MI (Required)

Ability to Relocate:

• Lawrence, MI: Relocate before starting work (Required)

Work Location: In person