64 Customer Success Representative (After Hours) Jobs in Plano, TX
HR Focal Point is Hiring a Customer Success Representative (After Hours) Near Plano, TX
- Address Customer tickets and requests in a timely manner
- Review and troubleshoot errors; coordinate with the client(s) where master data correction is needed
- Communicate complex solutions to end users
- Coordinate ticket prioritization with fellow team members
- Perform detailed research using multiple search platforms
- Track ticket responses and completion times in accordance with SLAs (Service Level Agreements)
- Collaborate with team members to resolve tickets which cross multiple platforms
- Communicate ticket progress via emails, reports, and meetings with the customers
- Follow escalation procedures for high priority tickets
- Provide frontline support via a customer phone line
- Navigate and coordinate high impact outage support by communicating updates to customers in a timely manner
Fridays 3:00PM - 11:00PM
Saturday 7:00PM - Sunday 7:00AM
Sunday 7:00PM - Monday 7:00AM
Preferred SkillsAn ideal employee will possess the following skills:
- Competency in SAP Success Factor Modules
- Self-motivated with excellent communication and interpersonal skills
- Strong organizational and analytical skills
- Interest in new technologies
- Paying close attention when receiving information and drawing out more information than received in normal discourse
- Gathering, analyzing, and evaluating issues and information to come to an unbiased conclusion
- Finding solutions to problems and understanding the steps used to solve the problem
- Weighing the evidence and options at hand to determine a specific course of action
- Paying close attention to an issue, topic, or interaction in order to retain information for the future
- Working with individuals and other groups to achieve common goals
- Inferring what others are thinking by observing them
- Budgeting and allocating time for projects and goals and structuring schedules to minimize conflicts and maximize productivity
- Generating ideas, concepts, or inferences that can be used to create new things
- Desiring to learn and understand new or unfamiliar concepts
- Conceiving and thinking about new ideas, concepts, or images
- Practicing rules and standards that guide conduct and guarantee rights and fairness
- Identifying and understanding the emotional states of others
- Working with others, coordinating efforts, and sharing resources to accomplish a common project
- Withstanding setbacks, avoiding discouragement, and persisting toward a larger goal
- Excellent English language, oral, and written communication skills
- US Citizenship or authorization to work in the United States
- General Knowledge of Microsoft Office and Google Suite
- End User experience in SAP Success Factor Modules
- Customer Service Experience
- SAP HCM and/or Success Factors Modules Experience
- Competitive salary depending on experience
- Health insurance including HSA spending account, Dental and Vision
- 401k
- STD, LTD
- Paid Time Off & Holiday Pay
We are always looking to expand our company with people who share our passion and enthusiasm for creating the best experiences for our customers. Our Managed Support Services (MSS) Team provides personalized, ongoing support to our clients through implementation and beyond. This SuccessFactors consultant position will provide an exciting opportunity to build long lasting client relationships and continually improve and build on their respective systems.
HR Focal Point (HRFP) is a rapidly growing technology consulting company. We specialize in the implementation and support of the on-premise and cloud-based Human Experience Management (HXM) applications from SAP, the largest enterprise resource planning software company in the world. At HR Focal Point we are passionate about helping our customers find the right SAP solutions and tailoring the system and our services to fit their unique needs. Our goal is to deliver the highest quality of service to our clients. We are always looking to expand our company with people who share our passion and enthusiasm for creating the best experiences for our customers. Our Managed Support Services (MSS) Team provides personalized, ongoing support to our clients through implementation and beyond. This SuccessFactors consultant position will provide an exciting opportunity to build long lasting client relationships and continually improve and build on their respective systems.
Job Summary
Full Time
IT Outsourcing & Consulting
$65k-83k (estimate)
05/22/2024
07/31/2024
hrfocalpoint.com
PLANO, TX
25 - 50
2004
JOHN D ADAMS
<$5M
IT Outsourcing & Consulting
Related Companies
The job skills required for Customer Success Representative (After Hours) include Customer Service, Problem Solving, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Representative (After Hours). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Representative (After Hours). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Representative (After Hours) positions, which can be used as a reference in future career path planning. As a Customer Success Representative (After Hours), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative (After Hours). You can explore the career advancement for a Customer Success Representative (After Hours) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
01/27/2022: Lawrence, MA
Leverage as many data points as possible to create a comprehensive customer profile.
02/17/2022: Portsmouth, NH
Ensured positive customer experience by proactively managing and growing customer relationships.
03/09/2022: Lexington, KY
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
01/11/2022: Anderson, IN
Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
03/07/2022: Kingsport, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
01/16/2022: Lincoln, NE
Listen to customer feedback and be proactive.
03/22/2022: Saint Louis, MO
The customer success manager should understand these emotions and feelings and respond accordingly.
02/24/2022: Bridgeport, CT
A customer success manager should know how to manage time and must be organized.
03/06/2022: Santa Ana, CA
A CSM must have this skill to understand and feel what customers feel.
03/27/2022: Billings, MT
Step 3: View the best colleges and universities for Customer Success Representative.
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