Essential Functions:
Internal Community Relations:
- Develops and implements community resident relations programs; solicits feedback from residents, families, and others to maintain and/or improve communityhospitalityand services
- Establishes effective relationships with other community department heads to ensure high quality resident care while fostering an inter-departmental cooperation.
- Oversees and monitors nursing services (if applicable) to ensure high quality nursing delivery systems
- Monitor resident care on a daily basis; conduct daily rounds; implement quality assurance programs for all departments.
- Establish positive rapport with regulatory agencies; keep updated on changes in federal, state, and local regulations
- Oversee facility management of the community
- Directs community safety and loss prevention program; monitors adherence to safety rules and regulations and takes remedial action when necessary
- Contacts the resident's family when a change in services is needed. Leads and participates in a resident/family conference to review changes in services
-Ensures a high degree of customer satisfaction and optimal customer confidence
- Assist in the development of the residence's budget
- Make final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the residence policies and procedures. Serves asthe Executive Director's primary backup with performing the initial resident prospect assessment for move-in as well and with the completion of the resident agreement.
Financial:
- Assist with the planning and developing operating budget within HRA guidelines
- Regularly monitors department performance including labor management and non-labor controllable expenses, and regularly analyzes the community P&L status takingcorrective action when necessary
- Is prepared for and attends monthly P&L teleconferences as scheduled
- Trains community management in pertinent cost control techniques; assures proper use of HRA spend down process
- Directs and monitors community inventory control systems
- Responsible for managing all contracted services
Sales & Marketing:
- Maintain a high level of occupancy
- Actively participates in sales and marketing related functions and activities including prospect tours, business development and scheduled events
- Ensures HRA systems and processes are implemented effectively
Associate Relations:
- Oversees the recruitment, selection, retention and termination of all community associates
- Ensures adequate and effective orientation and training of community job-specific duties
- Supervises and evaluates all community managers by providing ongoing coaching and timely feedback
- Ensures that all associates meet or exceed HRA's standards of appearance, sanitation and health standards
- Establishes positive associate relations programs, recognition programs and practices
- Oversees and manages the community compensation, recommending wage increases and adjustments when necessary
- Ensures that all staff maintains and protects the confidentiality of resident information at all times
- Provides an "open door" to associates and address any concerns and grievances within a timely manner and in accordance to company standards
- Ensures the appropriate handling of on-the-job injuries as reported by associates
- Provides leadership and direction in the marketing of the residence including developing relations with local referral sources Represents the residence to the community,family members, and visitors and develop positive relations with all customers
- The ability to work in a safe and alert manner
- The ability to take ownership for associate's safety and the safety of the residents
- Must disclose any medication that might impair associate's ability to perform the job safely or competently.
Non-Essential Functions:
- Encourages teamwork and promotes company philosophy
- Participates Life Enrichment activities when able
- Is prompt and able to perform the required duties of the position on a regular, predictable basis
- Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
- Becomes familiar and understands the steps for fire evacuation
- All associates are responsible for maintaining a safe and secure environment for all community residents
Qualifications/Skills/Educational Requirements:
- Bachelor's Degree and or equivalent experience
- Current s ECC and/or CORE Training certification as required and/or Community Residential Care Facility Administration (CRCF) or State required Training certification
- Strong leadership skills with a minimum of two (2) years' experience in supervising and management
- Experience using Microsoft Office and Outlook software. Mid- level typing skills required
- Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
- Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget
- Knowledge of current Federal and State laws pertaining to IL, AL, MC, SNF communities respectively
- Able to make independent decisions
- Must possess a passion to work with and around senior citizens